Front Office Manager-Fairfield Inn Chester, VA

Blue Sky Hospitality Solutions; Chester (WV); On-site; USD 35,000 - 65,000; Full time

Job summary

Join a well-regarded hotel as a Front Office Manager, where you'll lead a dedicated team to provide exceptional hospitality. This role involves overseeing front desk operations, managing reservations, and ensuring guest satisfaction. With a focus on leadership and customer service, you'll create memorable experiences for visitors. An established industry player offers a supportive environment for career advancement and professional development. If you have a passion for hospitality and a knack for organization, this is the perfect opportunity for you!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Holiday Pay

Career Advancement Opportunities

Professional Development

Qualifications

• 3+ years of experience in Front Desk or Reception Manager role.
• Strong proficiency in customer service and office management.

Responsibilities

• Oversee front desk operations, ensuring seamless guest experiences.
• Train and motivate front desk staff to deliver exceptional service.

Skills

Customer Service

Leadership

Communication

Problem-Solving

Organizational Skills

Education

High School Diploma

Additional Certifications

Tools

MS Office (Excel, Word)

Office Machines (Fax, Printer)

Job description

Position: Front Office Manager

Location: Fairfield by Marriott, Chester, VA
Address: 12400 Redwater Creek Rd, Chester, VA 23831

About Us:
Fairfield by Marriott in Chester, VA, is a well-regarded hotel dedicated to providing exceptional hospitality and comfort to our guests. We pride ourselves on delivering outstanding service and creating memorable experiences for every visitor.

Job Description:
We are currently seeking a highly organized and customer-focused Front Office Manager to join our team. The Front Office Manager will oversee all aspects of the front desk operations, ensuring seamless check-in and check-out experiences for guests, managing reservations, and coordinating with other departments to meet guest needs. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering top-notch service.

Responsibilities:

1. Manage front desk operations, including check-in, check-out, and guest inquiries.
2. Train, supervise, and motivate front desk staff to provide exceptional service.
3. Ensure efficient handling of reservations, cancellations, and room assignments.
4. Maintain accurate records of guest information, room availability, and financial transactions.
5. Resolve guest issues and complaints promptly and professionally.
6. Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
7. Oversee cash handling procedures and reconcile daily transactions.
8. Monitor and manage room inventory to maximize revenue and occupancy.
9. Implement and enforce hotel policies and procedures to maintain safety and security standards.
10. Stay updated on industry trends and best practices to continuously improve service quality.

Job Requirements:

1. Minimum of 3 years' experience in a Front Desk Manager or Reception Manager role.
2. Profound experience in customer service, office management, and basic bookkeeping procedures.
3. Familiarity with office machines such as fax machines and printers.
4. Strong proficiency in MS Office, particularly Excel and Word, along with fluency in English (both oral and written).
5. Excellent communication and interpersonal skills to interact effectively with visitors and staff.
6. Strong organizational, multitasking, and problem-solving abilities.
7. High School diploma required; additional certifications will be considered a bonus.

Benefits:

1. Competitive salary commensurate with experience.
2. Health, dental, and vision insurance options.
3. Paid time off and holiday pay.
4. Opportunities for career advancement and professional development.