Front Office Manager

SpringHill Suites by Marriott; Orlando (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401k

PTO

Employee discounts

Health insurance

Vision insurance

Dental insurance

Job summary

SpringHill Suites Orlando Airport is seeking a Front Office Manager to lead the front desk, bell, and van driver teams in a busy hotel environment. The role requires prior experience as a supervisory leader in a similar-sized property, preferably within the Marriott brand.

Responsibilities include staffing and payroll coordination, delivering exceptional guest service, and ensuring smooth shift operations, schedules, and daily yield discussions.

Qualifications

• College degree in Hotel Administration; 2–3 years hotel management/supervisory experience.
• Must be able to speak, read, and understand English.
• Marriott brand experience preferred.

Responsibilities

• Oversee front desk, bell, and van driver operations for guest service quality.
• Prepare work schedules based on forecasted occupancy.
• Coordinate staffing and payroll to meet productivity and budget standards.
• Collaborate with other departments to ensure smooth operations.
• Lead daily yield management discussions and improve guest satisfaction.
• Ensure safety procedures and handle disciplinary matters as needed.

Skills

Leadership

Guest service

Team management

Staff scheduling

Payroll coordination

Education

Associates or better in Hospitality and Resort Management

Job description

SpringHill Suites Orlando Airport
5858 Hazel tine National Drive
Orlando, FL 32822, USA

Description

Springhill Suites by Marriott Orlando Airport is seeking a Front Office Manager for their busy hotel. Previous experience as a leader in a similar sized hotel is required, preferably in a Marriott brand. Competitive pay rate is based on experience. Benefits include 401k, PTO, employee discounts, health, vision, dental, and more.

Supervisory Responsibilities
Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Essential Job Functions

• Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation.
• Prepares work schedules in accordance with forecasted occupancy.
• Supervises day to day activities of front desk, bell, and van drivers staff.
• Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports.
• Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork.
• Coordinates staffing and payroll to conform with productivity and budgetary standards.
• Prepares payroll and schedules are required; monitors actual vs. budget payroll activities.
• Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis.
• Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc.
• Participates in daily Yield Management Meetings.
• Ensures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area.
• Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter.
• Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget).
• Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.
• Must have flexible availability, to including evenings, overnights, weekends, and holidays, as needed.

Experience/Education
College degree in Hotel Administration; 2-3 years hotel management/supervisory experience or equivalent combination of education and experience. Must be able to speak, read, and understand English.
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Qualifications

Education

Required

Associates or better in Hospitality and Resort Management or related field.

Experience

Required

2 years:

Previous experience as a Front Office Manager in a brand hotel, Marriott preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.