Front Desk Agent

Residence Inn by Marriott; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Residence Inn by Marriott Orlando Airport is seeking an experienced Front Desk Agent to warmly greet guests, manage check-in/out, and sell hotel facilities while maintaining guest information security.

The role requires English proficiency and at least 1 year of front desk experience in a brand hotel (Marriott preferred). This is a full-time position with at least 32 hours per week and flexible hours including evenings, weekends and holidays. Benefits include health, vision, dental, PTO and 401k.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of front desk experience in a brand hotel, Marriott preferred.
• Must speak, read and understand English.

Responsibilities

• Greet guests promptly with a friendly welcome and handle check-in/check-out.
• Upsell hotel facilities and services while providing accurate information.
• Handle cash and follow accounting procedures for the front desk.
• Coordinate with hotel departments and attend front office meetings as needed.
• Maintain guest information privacy and comply with safety protocols.
• Work flexible hours including evenings, weekends and holidays.

Skills

Front Desk

Customer service

English communication

Education

High School Diploma

Tools

Marriott PMS

Guest services system

Job description

Description

Residence Inn by Marriott Orlando Airport is seeking an experienced Front Desk Agent for their beautiful hotel! Compensation is based on experience. Must have open availability, including nights, holidays, and weekends. Company benefits include health, vision, dental, PTO, 401k, employee discounts, bus passes, and much more.

Essential Job Functions

• Greet guests immediately with a friendly and sincere welcome. Maintain eye contact, use a positive tone, listen actively, and respond appropriately.
• Use selling techniques to optimize occupancy and rates while ensuring accurate information is provided about hotel facilities.
• Maintain cash bank per guidelines, follow accounting procedures, handle guest room keys securely, and protect guest information.
• Coordinate with all hotel departments, stay informed about front office operations, attend meetings, and report concerns to management.
• Manage guest check-in/check-out efficiently, ensure compliance with safety protocols, and promptly address hazards.
• Full-time hours available (at least 32 hours per week). Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience preferred. Must speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Qualifications

Education

Required

High School or better.

Experience

Required

1 year:

Previous experience as a Front Desk Agent in a brand hotel, Marriott preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.