Front Office Manager

Fairfield Inn & Suites by Marriott; Atlanta (GA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

PTO

401k

Employee discounts

Job summary

Fairfield Inn Atlanta Airport is seeking a dynamic Front Office Manager to ensure exceptional guest service during the 3pm–11pm shift at the front desk. The role emphasizes payroll planning, scheduling, and coordinating with Housekeeping, Engineering and Banquets to maintain smooth front desk operations.

Compensation is based on experience and company benefits include health, vision, dental, PTO, 401k, employee discounts, and more. Equal opportunity employer.

Qualifications

• College degree in Hotel Administration; 2-3 years hotel management/supervisory experience or equivalent.

Responsibilities

• Oversee front desk, bell, and van drivers to ensure guest service excellence.
• Prepare schedules based on occupancy forecasts.
• Monitor payroll and budget alignment.
• Coordinate with Housekeeping, Engineering and Banquets departments.
• Lead by example to uphold AURO Hotels service standards.

Skills

Leadership

Customer service

Staff scheduling

Payroll management

Front desk operations

Education

College degree in Hotel Administration

2-3 years hotel management experience

Job description

Fairfield Inn Atlanta
2020 Sullivan Rd
College Park, GA 30337, USA

Description

Fairfield Inn Atlanta Airport is seeking a dynamic Front Office Manager. Compensation is based on experience. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more. The purpose of a Front Office Manager is to assure the overall success of the hotel by meeting or exceeding the guest expectation for service. The Front Office Manager position is a PM position, 3pm to 11pm on the front desk to ensure delivery of exceptional guest service.

Essential Job Functions:

• Responsible for the overall guest service of the hotel by maintaining an organized and efficient FrontDesk operation
• Prepares work schedules in accordance with forecasted occupancy
• Supervises day to day activities of front desk, bell, and van drivers’ staff
• Utilizes leadership skills and motivation techniques in order to maximize employee productivity andsatisfaction of direct reports
• Meets and exceeds customer expectations by ensuring department provides outstanding customerservice and teamwork
• Coordinates staffing and payroll to conform with productivity and budgetary standards
• Prepares payroll and schedules are required; monitors actual vs. budget payroll activities
• Works side by side with front desk associates when necessary to provide outstanding guest service;works scheduled Manager on Duty shifts on a weekly basis
• Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc
• Participates in daily Yield Management Meetings
• Insures that all employees follow safety rules and procedures and takes corrective action whererequired to improve safety of work area
• Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associatenewsletter
• Maintains proper front desk supplies inventory, conducts inventories as assigned and recommendspurchase of products (remaining within budget)
• Confers closely with GM/AGM at all times and takes every opportunity to become familiar with allaspects of the hotel in order to assist wherever required
• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education:
College degree in Hotel Administration; 2-3 years hotel management/supervisory experience or equivalentcombination of education and experience.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Behaviors

Preferred

Innovative

: Consistently introduces new ideas and demonstrates original thinking

Thought Provoking

: Capable of making others think deeply on a subject

Leader

: Inspires teammates to follow them

Enthusiastic

: Shows intense and eager enjoyment and interest

Motivations

Goal Completion

: Inspired to perform well by the completion of tasks

Entrepreneurial Spirit

: Inspired to perform well by an ability to drive new ventures within the business

Self-Starter

: Inspired to perform without outside help

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

Bachelors or better in Hospitality and Resort Management or related field.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.