Front Desk Agent

SpringHill Suites by Marriott; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

401k

Employee discount

Job summary

A leading hotel chain in Orlando, Florida, is looking for a Front Desk Agent. This position demands exceptional customer service skills, flexibility in scheduling, and at least one year of front desk experience in a brand hotel. Responsibilities include greeting guests warmly, managing check-in/check-out processes efficiently, and optimizing occupancy through effective selling techniques. The role offers comprehensive benefits including health, vision, and dental insurance. This is a full-time position requiring availability on evenings, weekends, and holidays.

Qualifications

• Must have open availability, including holidays and weekends.
• 1 year of previous experience as a Front Desk Agent in a brand hotel preferred.
• Ability to speak, read, and understand English.

Responsibilities

• Greet guests with a friendly welcome and maintain eye contact.
• Use selling techniques to optimize occupancy and rates.
• Manage guest check-in/check-out and address hazards promptly.

Skills

Customer service skills

Strong communication skills

Flexibility in scheduling

Experience in hotel operations

Education

High school diploma or equivalent

Job description

SpringHill Suites Orlando Airport

5858 Hazel tine National Drive

Orlando, FL 32822, USA

Description

Springhill Suites by Marriott Orlando Airport seeking an experienced Front Desk Agent. Compensation is based on experience. Must have open availability, including holidays and weekends. Company benefits include health, vision, dental, PTO, 401k, employee discount, and much more.

Essential Job Functions

• Greet guests immediately with a friendly and sincere welcome. Maintain eye contact, use a positive tone, listen actively, and respond appropriately.
• Use selling techniques to optimize occupancy and rates while ensuring accurate information is provided about hotel facilities.
• Maintain cash bank per guidelines, follow accounting procedures, handle guest room keys securely, and protect guest information.
• Coordinate with all hotel departments, stay informed about front office operations, attend meetings, and report concerns to management.
• Manage guest check-in/check-out efficiently, ensure compliance with safety protocols, and promptly address hazards.
• Full‑time hours available (at least 30 hours per week).
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience preferred. Must be able to speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Education

Required

High School or better.

Experience

Required

• 1 year: Previous experience as a Front Desk Agent in a brand hotel, Marriott preferred.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.