Front Office Manager

Starwood Hotels & Resorts Worldwide, Inc.; Northern, New York (KY, NY); Hybrid; USD 75,000 - 80,000; Full time

Job summary

Starwood Hotels & Resorts Worldwide, Inc. is seeking a Front Office Manager in New York to lead the front desk team, drive guest service excellence, and oversee daily operations at our luxury property.

The role requires a strong leader with a passion for hospitality and a focus on guest satisfaction. The ideal candidate will have at least 2 years in front office supervision in upscale settings, plus a diploma or degree.

Qualifications

• Minimum 2 years in a Front Office supervisory role in upscale or luxury hotels.
• Post-secondary diploma or degree is a plus.
• Advanced knowledge of front office operations; strong leadership.
• Proven track record in guest and team member engagement and financial performance.
• Excellent verbal and written communication; flexible schedule including weekends/holidays.

Skills

Front Office Operations

Leadership

Guest Service

Communication

Analytical Thinking

Problem Solving

Education

Post-secondary diploma or degree

Job description

Front Office Manager page is loaded## Front Office Managerlocations: Baccarat New Yorktime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR104460Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.The front office = the heart of every single one of our hotels. It's the team who first greets guests when they step inside our property, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest.We're currently seeking an impossibly charismatic Front Office Manager. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we'd love to hear from you.About you...Passionate about hotel operations and guest service with a minimum of 2 years experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment.A post-secondary diploma or degree would be a plus.Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance.Excels at communication, both verbal and written.Is able to accommodate a flexible schedule to include days, evenings, weekends and holidaysAs a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.$75,000.00 - $80,000.00Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy - and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences.We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren't afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up. Read on to learn more about our new opportunities, open now