Assistant Front Office Manager

Starwood Hotels & Resorts Worldwide, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Complimentary parking

Company Paid Health Care

18 days PTO per year

401k w/ company match

Discounted hotel stays

Job summary

Starwood Hotels & Resorts Worldwide, Inc. seeks an Assistant Front Office Manager at 1 Hotel San Francisco to lead the front desk team and sustain exceptional guest service.

You will train and mentor colleagues, manage daily front office operations, and strive for service excellence in a luxury setting. The role requires strong leadership, hospitality knowledge, and a proven track record in guest engagement.

Qualifications

• Minimum 2 years' experience in a Front Office supervisory role.
• Diploma or degree in hospitality or related field preferred.
• Excellent verbal and written communication.
• Strong leadership and guest service focus.

Responsibilities

• Train, supervise and mentor new hires in front office operations.
• Lead by example in delivering guest service and ensure smooth check-in/out.
• Collaborate with hotel leadership to optimize financial performance.
• Maintain accurate guest records and resolve escalated guest issues.

Skills

Front Office supervision

Guest service

Communication

Leadership

Hospitality knowledge

Education

Post-secondary diploma or degree in hospitality

Job description

Assistant Front Office Manager page is loaded## Assistant Front Office Managerlocations: 1 Hotel San Franciscotime type: Full timeposted on: Posted 16 Days Agojob requisition id: JR105627Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.We love this role at Starwood Hotels because it has so many different facets. There's abundant opportunity to be creative, warm, imaginative - and further develop your leadership skills in our Front Office department.We have an opportunity for a service-minded Assistant Front Office Manager to lead and inspire our great-natured service team. Our Assistant Front Office Manager will train, supervise and help mentor new hires, setting them up for success in the most productive ways. It's a role in which you'll be constantly interacting with guests, whether you're welcoming them from across an ocean or just around the corner. And you'll be teaching others to do the same, so leading by example is everything in this role.About you...* Passionate about hotel operations and guest service with a minimum of 2 years experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment.* A post-secondary diploma or degree would be a plus.* Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance.* Excels at communication, both verbal and written.* Is able to accommodate a flexible schedule to include days, evenings, weekends and holidaysPerks...* Complimentary parking at an offsite garage* Company Paid Health Care* 18 days PTO per year* 401k w/ company match* Discounted hotel stays at Starwood propertiesAs a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.$75,000.00 -$80,000.00Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy - and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences.We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren't afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up. Read on to learn more about our new opportunities, open now