Front Office Manager

KMG Hotels; North Kansas City (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

KMG Hotels is seeking a dynamic Front Office Manager for their dual-property hotel and conference center in North Kansas City. This leadership role involves ensuring exceptional guest experiences, managing operations, and developing staff. The ideal candidate will possess strong leadership abilities and a commitment to customer service excellence.

Qualifications

• Front Office experience required.
• Ability to lead and train teams.
• Passion for customer service and hospitality.

Responsibilities

• Oversee all front office operations for both hotels.
• Manage guest check-in and check-out procedures.
• Train and develop front office staff.

Skills

Customer service driven

Leadership

Training ability

Job description

Aloft/Element Seeks Dynamic Front Office Manager for Dual-Property Hotel and Conference Center

NORTH KANSAS CITY, MO – June 9, 2025 – The Aloft/Element, a dual-property hotel featuring 100 rooms at each location and the co-located Diamond Conference Center, is actively seeking a highly motivated and experienced Front Office Manager to join its growing team.

The ideal candidate will be a self-starter with a strong initiative to deliver exceptional guest experiences and a proven ability to coach and lead a team to achieve the highest standards in customer service. While experience with the Lightspeed Front Office system is a plus, it is not a mandatory requirement for consideration. The Aloft/Element is committed to finding the right individual who embodies a passion for hospitality and leadership.

This is a fantastic opportunity for a proactive leader to make a significant impact on our guest satisfaction and team development across both our Aloft and Element properties, as well as within the Diamond Conference Center operations.

Key responsibilities for this role include, but are not limited to, overseeing all front office operations for both hotels, ensuring seamless guest check-in and check-out, managing guest inquiries and concerns, training and developing front office staff, and maintaining high levels of guest satisfaction.

About Aloft/Element North Kansas City: The Aloft and Element hotels in North Kansas City offer a combined 200 rooms, providing a vibrant and comfortable stay for both business and leisure travelers. The attached Diamond Conference Center offers versatile event spaces, making it a premier destination for meetings, conferences, and special events in the North Kansas City area.

Expectations and Responsibilities:

• Must have Front Office experience regardless of brand.
• Have the ability to lead and train.
• Customer service driven and leading by example.
• Control the inventory of the Hotel and work with the Revenue Management team to ensure the best rates.
• Monitor and access our Customer Service scores with the focus on guest satisfaction.