Front Office Manager

KMG Hotels; Kansas City (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

KMG Hotels is seeking a Front Office Manager for the Aloft/Element dual-property in North Kansas City. This opportunity involves leading front office operations, enhancing guest satisfaction, and team development across both hotels. The ideal candidate will embody a strong passion for hospitality and demonstrate exceptional leadership skills.

Qualifications

• Must have front office experience regardless of brand.
• Ability to lead and train staff.
• Customer service driven and lead by example.

Responsibilities

• Overseeing all front office operations for both hotels.
• Ensuring seamless guest check-in and check-out.
• Managing guest inquiries and concerns.

Skills

Customer service

Leadership

Team training

Tools

Lightspeed Front Office system

Job description

Aloft/Element Seeks Dynamic Front Office Manager for Dual-Property Hotel and Conference Center

NORTH KANSAS CITY, MO – June 9, 2025

The Aloft/Element, a dual-property hotel featuring 100 rooms at each location and the co-located Diamond Conference Center, is actively seeking a highly motivated and experienced Front Office Manager to join its growing team.

The ideal candidate will be a self-starter with a strong initiative to deliver exceptional guest experiences and a proven ability to coach and lead a team to achieve the highest standards in customer service. Experience with the Lightspeed Front Office system is a plus but not mandatory. The Aloft/Element is committed to finding the right individual who embodies a passion for hospitality and leadership.

This is a fantastic opportunity for a proactive leader to make a significant impact on guest satisfaction and team development across both properties and within the Diamond Conference Center operations.

Key responsibilities include:

• Overseeing all front office operations for both hotels
• Ensuring seamless guest check-in and check-out
• Managing guest inquiries and concerns
• Training and developing front office staff
• Maintaining high levels of guest satisfaction

About Aloft/Element North Kansas City: The hotels offer a combined 200 rooms, providing a vibrant stay for business and leisure travelers. The Diamond Conference Center offers versatile event spaces, making it a premier destination for meetings and events in the area.

Expectations and Responsibilities:

• Must have front office experience regardless of brand
• Ability to lead and train staff
• Customer service driven and lead by example
• Control hotel inventory and collaborate with Revenue Management for optimal rates
• Monitor and improve customer service scores focusing on guest satisfaction

About KMG Hotels: Founded in 2000, KMG Hotels owns and operates 21 hotels across various franchises, including Marriott, Hilton, InterContinental, and Choice Hotels. The company is committed to growth, excellence, and creating a respectful environment for all associates. With over 800 employees, KMG aims to set industry standards through integrity, dedication, and quality service.