Front Office Manager

Fusion Physical Therapy Partners; Needham (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Fusion Physical Therapy Partners is seeking a Front Office Manager to oversee administrative operations in Needham, MA. The ideal candidate will bring two years of medical office experience, strong organizational skills, and a patient-first approach. This role offers competitive pay and opportunities for career advancement in a supportive healthcare environment.

Benefits

Medical, Dental and Vision

PTO + Holiday Time Off

Opportunities for professional development

Qualifications

• Two years experience as a medical office professional, Physical Therapy setting a plus.
• Proficiency with EMR scheduling software.
• Strong communication skills—written, verbal, and over the phone.

Responsibilities

• Managing schedules, systems, and patient communications.
• Scheduling appointments and verifying insurance.
• Maintaining accurate patient records in the EMR system.

Skills

Attention to detail

Organizational skills

Communication skills

Customer service orientation

Tools

EMR scheduling software

Job description

At Fusion Physical Therapy Partners, we believe that great things happen when we work together. We are a network of New England-based private practices committed to excellence and driven to continually innovate and improve. We’re reshaping the future of physical therapy and setting new standards for patient care and clinic success.

Ready to be part of something special? With Fusion, you’ll have the opportunity to choose from a variety of private practice brands and settings across New England. Whether you prefer outpatient therapy, senior care, or a specialized focus like sports or women’s health, we offer career opportunities to align with professional goals and passions. And no matter what brand or setting you choose, one thing remains the same: we’re here to support your professional success.

OrthoSportsMED Physical Therapy, a proud member of Fusion Physical Therapy partners, is seeking highly organized and service-focused Front Office Manager to support the daily administrative operations of our physical therapy clinic in Needham, MA. If you're motivated by helping others, enjoy problem-solving, and eager to grow your administrative career in an impactful healthcare setting, we’d love to hear from you.

About the Role

As Front Office Manager, you will play a key role in managing schedules, systems, and patient communications behind the scenes. You’ll ensure a seamless administrative experience from scheduling through billing, while coordinating closely with clinicians and managing the overall flow of patient communications.

Your Typical Day:

• Answer and route incoming calls to appropriate staff efficiently and professionally
• Schedule appointments, verify insurance, and support patient registration workflows
• Maintain accurate patient records and ensure information is up-to-date in the EMR system
• Coordinate with therapists to optimize scheduling and daily flow of appointments
• Process payments and manage insurance-related inquiries with confidentiality
• Stay informed about clinic services and programs to assist patients effectively
• Manage multiple administrative responsibilities with strong time management and attention to detail

We Join Us?

At OrthoSportsMed Physical Therapy, we offer an industry-leading compensation and benefits plan that includes:

• Medical, Dental and Vision
• PTO + Holiday Time Off
• Opportunities for professional development and career advancement
• A meaningful role in a patient-centered healthcare setting

About You

You will be a great fit for this role if you bring the following:

• Adaptable, professional, dependable, and eager to grow your career in a growing healthcare organization
• Excellent attention to detail and ability to maintain patient confidentiality
• Highly organized and skilled in managing multiple tasks and changing priorities
• Patient-first and customer-service oriented.
• Proficiency with EMR scheduling software;
• Two years experience as a medical office professional. Physical Therapy setting a plus!
• Strong communication skills—written, verbal, and over the phone

Fusion Physical Therapy Partners and our associated clinics are proud to invest in cultures of inclusion and positivity and encourage all to apply to our open roles. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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