Assistant Front Office Manager

Hilton Indianapolis Hotel & Suites; Indianapolis (IN); On-site; USD 50,000; Full time

Job summary

Join a leading hotel as an Assistant Front Office Manager, ensuring exceptional guest services while overseeing key operations like front office management and reservations. Applicants should have a Bachelor’s Degree and relevant experience in hospitality management, with a focus on team leadership and financial performance.

Qualifications

• 1 year experience in night audit and 2 years in front desk operations required or equivalent education.
• Experience in managing teams and ensuring guest satisfaction is essential.

Responsibilities

• Supervise and lead Front Desk staff and supporting departments.
• Maintain department payroll and standards of guest service quality.
• Manage reservation functions to maximize occupancy.

Skills

Leadership

Guest Interaction

Financial Management

Education

Bachelor’s Degree in Management, Hotel Administration, Business

Job description

Join to apply for the Assistant Front Office Manager role at Hilton Indianapolis Hotel & Suites.

Ensure the delivery of exceptional guest services by overseeing key operational areas such as the front office, reservations, guest registration, bell services, telephone operations, and guest accounting. This role upholds established operational standards while optimizing hotel profitability.

Responsibilities:

• Supervise and lead Front Desk and supporting departments, including hiring, terminating, performance evaluations, training, and development.
• Schedule staff according to labor standards and forecasted occupancy.
• Maintain department payroll and standards of guest service quality.
• Contribute to the profitability and guest satisfaction of other hotel departments.
• Achieve budgeted revenues and expenses, maximizing departmental profitability.
• Develop short-term and long-term financial and operational plans aligned with hotel objectives.
• Manage reservation functions to maximize room occupancy and average daily rate through suggestive selling.
• Maintain procedures for credit control, financial transactions, security, and emergency protocols.
• Address guest complaints and ensure corrective actions are taken.
• Encourage staff to use effective guest interaction skills and reward those exceeding expectations.
• Perform other duties as assigned.

Education and Experience:

• Bachelor’s Degree in Management, Hotel Administration, Business, or related field.
• Minimum 1 year experience in night audit, 2 years in front desk operations, or equivalent combination of education and experience.

This is a salaried position with an annual compensation of $50,000.00.

Position Requirements:

• Successful completion of a background check prior to employment.

EOE Statement: HM Alpha Hotels & Resorts is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to a respectful, inclusive work environment.