Assistant Front Office Manager

The Colonnade Group; Boston (MA); On-site; USD 55,000 - 68,000; Full time

Job summary

A leading hospitality group in Boston is looking for an Assistant Front Office Manager to oversee Front Office operations at an iconic hotel. This role involves guest service management and team leadership, ensuring exceptional service and operational efficiency. Join a fun and dedicated team to elevate your career in the vibrant Back Bay neighborhood.

Benefits

Comprehensive benefits for full-time employees

Competitive wages

Qualifications

• Minimum of two years supervisory experience in Front Office or Guest Services management at a luxury hotel.
• Experience in training and developing team members.
• Ability to stay poised and calm under pressure.

Responsibilities

• Oversee Front Office operations and ensure outstanding guest service.
• Coach and support front office staff in their roles.
• Manage registration processes for check-in/check-out.

Skills

Motivation

Time Management

Communication

Attention to Detail

Tools

Opera

Hospitality Software

Job description

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Do you enjoy meeting people from all over the world? Are you passionate about making a difference in other people's lives and do you want to be a part of a team that shares your passion?

The independently owned, elegant Colonnade Hotel is nearby to Boston's finest cultural venues and most exciting shops in the heart of Boston's historic Back Bay,

If you are interested in joining a fun and dedicated team of hospitality professionals, in a hotel that focuses on further developing your skills, this could be the right role for you. This position will be responsible for supervising/managing/overseeing the Front Office.

Job Description:

As the Assistant Front Office Manager, you will be responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service. Together with the Front Office Manager and Director of Front Office, you will help coach and support the entire front office. Your meaningful contribution will help to ensure profitability, exceptional service, quality and value to each guest throughout their stay. The 'AFOM' also helps to oversee and nurture door and bell staff including selecting, training, and developing the team.

Additional responsibilities include, but are not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, systems use and management, policy and procedure implementation and enforcement.

To become an integral part of the Front Office Management team you will need:

• Minimum of two years supervisory experience of Front Office or Guest Services management experience at a luxury hotel.
• Ability to motivate Front Office to perform their best work.
• Proficiency in the operation system Opera will be helpful!
• Familiar with Front Office training techniques.
• Understand scheduling to optimize financial performance while meeting guest needs.
• Ensure guest expectations are exceeded through proper employee training.
• Communicate effectively and graciously with Housekeeping, Engineering, Catering and Sales to ensure groups and special functions are handled smoothly.
• Stay poised and calm under pressure.
• Position will be required to work a varied schedule that includes evenings, nights, and weekends.
• Excellent time management skills.
• Good knowledge of computers including hospitality software.
• Exceptional detail in follow-up.
• Create and foster a courteous, friendly, professional work environment.
  
  
  

Physical Requirements:

Ability to stand for long periods of time and move frequently from area to area. Ability to bend, stoop, crouch, reach with hands and arms. Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Must be able to stand or walk for an extended period or for an entire work shift in indoor environments.

Must be a self-starter with a great personality and strong skills.

Think you might be the right fit? We'd love to hear from you!

We offer competitive wages, comprehensive benefits for full-time employees, and an independently run, family owned iconic hotel. Must get along well with others and know that true happiness comes from making others happy! Elevate your career with a role at Back Bay's neighborhood gem Colonnade Hotel.

The Colonnade values diversity, prohibits discrimination, and is an equal opportunity employer.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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