Assistant Front Office Manager

The Colonnade Group; Boston (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Join the iconic Colonnade Hotel in Boston as an Assistant Front Office Manager. You will oversee Front Office operations, enhance guest services, and lead your team to deliver exceptional experiences in a friendly environment. This role is perfect if you enjoy collaborating and developing talent in a vibrant hotel setting.

Benefits

Competitive wages

Comprehensive benefits for full-time employees

Family-owned work environment

Qualifications

• Minimum of two years supervisory experience in Front Office management at a luxury hotel.
• Ability to motivate team and manage performance effectively.
• Strong proficiency with hospitality software, especially Opera.

Responsibilities

• Assist in managing Front Office operations and ensuring outstanding guest service.
• Coach and develop Front Office staff, including training and standards enforcement.
• Manage guest registrations and oversee inventory and availability.

Skills

Guest Service Management

Interpersonal Communication

Time Management

Team Leadership

Problem Solving

Tools

Opera

Hospitality Software

Job description

Do you enjoy meeting people from all over the world? Are you passionate about making a difference in other people's lives and do you want to be a part of a team that shares your passion?

The independently owned, elegant Colonnade Hotel is nearby to Boston's finest cultural venues and most exciting shops in the heart of Boston's historic Back Bay,

If you are interested in joining a fun and dedicated team of hospitality professionals, in a hotel that focuses on further developing your skills, this could be the right role for you. This position will be responsible for supervising/managing/overseeing the Front Office.

Job Description:

As the Assistant Front Office Manager, you will be responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service. Together with the Front Office Manager and Director of Front Office, you will help coach and support the entire front office. Your meaningful contribution will help to ensure profitability, exceptional service, quality and value to each guest throughout their stay. The 'AFOM' also helps to oversee and nurture door and bell staff including selecting, training, and developing the team.

Additional responsibilities include, but are not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, systems use and management, policy and procedure implementation and enforcement.

To become an integral part of the Front Office Management team you will need:

• Minimum of two years supervisory experience of Front Office or Guest Services management experience at a luxury hotel.
• Ability to motivate Front Office to perform their best work.
• Proficiency in the operation system Opera will be helpful!
• Familiar with Front Office training techniques.
• Understand scheduling to optimize financial performance while meeting guest needs.
• Ensure guest expectations are exceeded through proper employee training.
• Communicate effectively and graciously with Housekeeping, Engineering, Catering and Sales to ensure groups and special functions are handled smoothly.
• Stay poised and calm under pressure.
• Position will be required to work a varied schedule that includes evenings, nights, and weekends.
• Excellent time management skills.
• Good knowledge of computers including hospitality software.
• Exceptional detail in follow-up.
• Create and foster a courteous, friendly, professional work environment.
  
  
  

Physical Requirements:

Ability to stand for long periods of time and move frequently from area to area. Ability to bend, stoop, crouch, reach with hands and arms. Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Must be able to stand or walk for an extended period or for an entire work shift in indoor environments.

Must be a self-starter with a great personality and strong skills.

Think you might be the right fit? We'd love to hear from you!

We offer competitive wages, comprehensive benefits for full-time employees, and an independently run, family owned iconic hotel. Must get along well with others and know that true happiness comes from making others happy! Elevate your career with a role at Back Bay's neighborhood gem Colonnade Hotel.

The Colonnade values diversity, prohibits discrimination, and is an equal opportunity employer.