Guest Services Agent

Embassy Minneapolis; Minneapolis (MN); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Free made-to-order breakfast

On-site restaurant

Indoor pool

Fitness center

Evening reception

Job summary

Embassy Minneapolis is seeking a Guest Services Agent to join the Front Office team, providing attentive front desk service for guests and ensuring smooth check-in/check-out processes. This role requires effective communication and a welcoming demeanor to enhance guest experiences in a busy hotel environment.

Responsibilities include handling reservations, payments, and coordinating with housekeeping to maintain room readiness.

Qualifications

• High school diploma preferred.
• Previous hospitality or customer service experience preferred.
• Experience with hotel PMS is a plus.
• Strong customer service and communication skills.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Problem solving

Friendly demeanor

Education

High school diploma

Tools

Hotel PMS

Job description

290 rooms | 12,415 sq. ft. meeting/event space. A full-service property with spacious suites in the historic Plymouth Building, conveniently connected to the Minneapolis Skyway System. Guests enjoy easy access to Target Center, Target Field, and a nearby light rail station, with the Minneapolis Convention Center just a mile away. Blending historic charm with modern convenience, the hotel provides an engaging environment for hospitality professionals serving both business and leisure travelers.

Pay Range: $17.00-$27.00

Amenities

• Amenities: free made to order breakfast, on-site restaurant, indoor pool, fitness center, evening reception.

JOB DESCRIPTION

Job Title: Guest Services Agent

Department: Front Office

Supervision Exercised: NONE

Supervision Received: Front Office Supervisor and Front Office Manager

MINIMUM REQUIREMENTS

• Education: High school diploma preferred.
• Experience: Previous hospitality or customer service experience preferred.
• Experience with hotel Property Management Systems (PMS) a plus.
• Skills and Knowledge: Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

JOB DUTIES AND RESPONSIBILITIES

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.