Front Office Manager

Gorman & Company; Milwaukee (WI); On-site; USD 45,000 - 50,000; Full time

Job summary

A leading company in Milwaukee is seeking a full-time Front Office Manager for The Brewhouse Inn & Suites. This role involves enhancing guest experiences, managing the front desk team, and ensuring operational excellence in a vibrant hotel environment. Ideal candidates will have extensive hotel experience and a commitment to outstanding service. Join a team that values collaboration and employee development while enjoying competitive benefits and a supportive culture.

Benefits

Medical, Dental, Vision

Paid Parental Leave

401K+ Match

18 Days PTO

Employee Assistance Program

Education Reimbursement

Qualifications

• Four plus years hotel front office or rooms division experience.
• High school diploma or equivalent required.

Responsibilities

• Hiring, scheduling, directing, and supervising Guest Services team.
• Maintain daily paperwork and assist front desk as needed.
• Oversee resolution of hotel guest concerns.

Skills

Guest satisfaction

Leadership

Service-centered

Education

Associate's Degree

Bachelor's Degree

Tools

Microsoft Office

hotel property management systems

Job description

Position: Front Office Manager

Location: Milwaukee, WI

Job Id: 889

# of Openings: 1

FRONT OFFICE MANAGER The Brewhouse Inn & Suites in Milwaukee is looking for a full time Front Office Manager who is committed to providing first class customer service and who enjoys being part of a collaborative team. If you want to have fun, be valued, and make a difference, apply today! Brewhouse team members are passionate about their work and it's an "all hands-on deck" kind of environment to get our jobs done. Our company was also voted "Best Place To Work". As the Front Office Manager on our team, you will complete a variety of tasks which will include: Responsibility for hiring, scheduling, directing, mentoring, and supervising Guest Services/Front Desk team members. Maintain daily paperwork/deposits, direct bill, tax exempt, and other operational binders. Check-in and check-out and make reservations for guests. Assist front desk as needed. Personalize guest service and improve guest loyalty. Consistently focus on developing new ways to improve the guest experience. Oversee the resolution of hotel guest concerns. Work cohesively with Housekeeping, Restaurant, Maintenance and Sales. Create, distribute, and maintain BEO files using SalesPro and PMS system. Charges out client's BEO's. Load group block in Property Management System and release unused group rooms on cut-off date. Performs other miscellaneous tasks as assigned by the General Manager. This position is ideal for someone with the following experience and qualities: High school diploma or equivalent required. Associate's Degree or Bachelor's Degree in hospitality, business, or marketing preferred. Four plus years hotel front office or rooms division experience. Guest satisfaction focused, service-centered, positive team attitude. Outstanding leadership and leads by example. Service arts training, ServSafe certification, train the trainer experience, and reservations sales experience preferred. Experience using hotel property management systems and Microsoft Office. Why Work With Us at The Brewhouse? Competitive salary starting at $45,000 a year Full Benefits- Medical, Dental, Vision, Life, Short/Long- Term Disability, Flex Spending, and more! Paid Parental Leave 401K+ Match (up to 6%) 18 Days PTO & 9 1/2 Paid Holidays Employee Assistance Program Education Reimbursement towards position related coursework Team Member Development & Training Culture Club Committee dedicated to making your employee experience great The Brewhouse Inn & Suites is owned and operated by Gorman & Company. As a trusted partner and respected industry leader since 1984, Gorman & Company specializes in downtown revitalization, the preservation of affordable housing, workforce housing, and the adaptive reuse of significant historic buildings. Gorman & Company is an Equal Employment Affirmative Action Employer

Pay Range: $45,000 - $50,000 per year

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