Front Office Specialist I

Texas Children's Hospital; Town of Texas (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Office Specialist for their clinic, where you will play a crucial role in ensuring smooth operations and excellent patient experiences. This position involves greeting patients, scheduling appointments, and managing billing information with precision. You will be part of a dedicated team committed to providing high-quality pediatric care, making a difference in the lives of children and their families. If you thrive in a dynamic environment and have a passion for helping others, this opportunity is perfect for you.

Qualifications

• 1+ years of related experience in a front office or healthcare setting.
• Strong customer service skills and ability to work in a fast-paced environment.

Responsibilities

• Greet patients and visitors, assist with check in/check out processes.
• Enter billing information accurately and verify patient eligibility for referrals.

Skills

Customer Service

Scheduling

Billing Accuracy

Communication

Education

H.S. Diploma or GED

Job description

We are searching for a Front Office Specialist at our TCP Kingwood clinic— someone who works well in a fast-paced setting. In this position, you will coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system and transmit accurate claims.

Job Duties & Responsibilities

• Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
• Assist patients with check in/check out
• Answer telephone within three (3) rings and directs calls per practice protocol
• Document complete and error free messages in telephone encounter and routes to appropriate area per practice protocol
• Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
• Assess patient’s eligibility for referral by verifying coverage with payer prior to initiating referral
• Document eligibility in the electronic health record per practice protocol
• Demonstrate ability to use judgment when scheduling provider’s template
• Verify and documents coverage of services prior to patient being seen by a provider per practice protocol
• Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections
• Assure electronic health record is complete and ready for provider use prior to patient being seen
• Collect and disseminate mail and deliveries per practice protocol
• Monitors returned mail work queue and corrected in electronic billing system within fourteen (14) days
• As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills & Requirements

• H.S. Diploma or GED Required
• 1 Year or More of Related Experience Required

About Texas Children’s

Texas Children’s Pediatrics is the nation’s largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over 50 locations throughout the greater Houston area. As part of our goal to build a community of healthy children, Texas Children's Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who otherwise would seek care from emergency centers or possibly go without care or treatment due to low family incomes and/or lack of health insurance.

To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.