Front Office Manager

Grupo SmartRental; Miami Beach (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a dynamic team at a leading tourism property management company as a Front Office Manager. This role involves leading a high-performing reception team, ensuring exceptional customer service, and managing ongoing operations. We are looking for a detail-oriented individual with strong communication skills and hospitality industry experience.

Benefits

Competitive salary

Professional development opportunities

Discounts on hotels and restaurants

Qualifications

• Minimum two years of experience in Front Office leadership.
• High level of English (minimum C1).
• Ability to work under pressure.

Responsibilities

• Lead and motivate the reception team.
• Manage reservations and customer check-in/check-out.
• Monitor quality standards and customer satisfaction.

Skills

Customer-oriented

Problem solving

Attention to detail

Communication

Dynamic

Organized

Tools

PMS (preferably Ulyses)

Job description

Join our SmartRental team!

SmartRental Group, is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector.

Our vision is to be the European leader in the market, providing diverse solutions and adapted to all accommodation needs.

With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences and luxury residences for the elderly.

Our portfolio has brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca and Lemonade, covering various vertical markets in the Living and Hospitality sector.

We are looking for a/a Front Office Manager with experience in hotels or touristic apartments, oriented to offer an excellent customer experience and able to lead teams efficiently. The ideal person will be dynamic, methodical and resourceful, with excellent communication skills and attention to detail.

What will you do?

• Lead, train and motivate the reception team, ensuring a high level of service and customer care.
• Oversee daily front and back office operations, ensuring compliance with internal procedures.
• Manage reservations, check-in, check-out and personalized attention throughout the customer’s stay.
• Proactively resolve any incident or conflict that may arise, acting quickly and effectively.
• Implement and monitor quality standards and customer satisfaction.
• Coordinate with other departments (housekeeping, maintenance, administration) to ensure smooth operation.
• Report on occupancy, performance and customer satisfaction.
• Participate in the continuous improvement of processes, tools and procedures.

What do we look for?

• Minimum two years of experience in a Front Office leadership position within the hospitality sector.
• In-depth knowledge of front and back office operations.
• High level of English (oral and written), minimum C1.
• Knowledge of other languages will be positively assessed.
• Excellent communication skills, ability to solve problems and mediate conflicts.
• Dynamic, organized and customer-oriented profile.
• Advanced management of hotel management systems (PMS), preferably Ulyses.
• Experience with quality tools and satisfaction surveys will be valued.
• Ability to make decisions effectively and work under pressure.
• Attention to detail and commitment to service excellence.

What do we offer?

• Competitive salary.
• Possibility of professional development and growth within an expanding company.
• Discounts on our hotels, restaurants, and events.