Front Office Manager

Hyatt Regency Calgary; Boca Raton (FL); On-site; USD 50,000 - 75,000; Full time

Job summary

Hyatt Regency Calgary is seeking a Front Office Manager to oversee front desk operations, manage staff, and enhance guest experiences. The ideal candidate should have extensive management experience, strong communication skills, and a hospitality background to lead the team effectively in a dynamic environment.

Qualifications

• 4+ years of progressive hotel Rooms Management experience.
• 2 years of management experience within a hotel’s Rooms Division.
• Fluency in English, Spanish, and Dutch.

Responsibilities

• Manage all duties of the front desk operation.
• Maximize room revenue and occupancy through daily reviews.
• Resolve guest complaints promptly.

Skills

Leadership

Communication

Problem Solving

Customer Service

Team Management

Education

Hospitality degree

Tools

Microsoft Office

Opera

Reserve systems

Job description

Join to apply for the Front Office Manager role at Hyatt Regency Calgary.

1 week ago Be among the first 25 applicants

Join to apply for the Front Office Manager role at Hyatt Regency Calgary.

Organization - Hyatt Regency Aruba Resort, Spa and Casino

Summary

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.

The Front Office Manager is responsible for all duties of the front desk operation, including staff training, inter-department communications, and staff scheduling. The ideal candidate should possess strong communication skills and demonstrate leadership abilities. This role involves assisting in the operation of the Front Office and guest services, responding promptly to guest requests and complaints, and ensuring guest satisfaction.

Duties Include

• Managing short and long-term planning of the hotel’s Front Office operations.
• Maximizing room revenue and occupancy through daily review of room status.
• Analyzing rate variance, monitoring credit reports, and observing daily house count.
• Managing labor costs via effective scheduling, while maintaining customer service standards.
• Organizing, inspiring, and leading the team.
• Managing room inventory and guest room assignments.
• Coaching staff to meet Hyatt Service Standards and Procedures.
• Performing all Front Office tasks as needed to facilitate service.
• Enforcing operational and cash handling policies.
• Maintaining communication with Housekeeping and Engineering departments.
• Keeping accurate information on prices, rates, packages, and guest forecasts daily.
• Understanding sell-out and oversell strategies.
• Handling guest relocations and preparing for sold-out situations.
• Resolving guest complaints promptly and satisfactorily.
• Conducting daily pre-shifts and attending weekly meetings.
• Enhancing arrival and departure experiences for guests.
• Implementing upselling programs and evolving staff training.
• Driving brand standards during check-in and managing the World of Hyatt program.
• Collaborating with Reservations and managing sold-out days and relocations.
• Controlling compensation through improved service recovery and pre-arrival communication.
• Using the CA program to create personal guest connections.
• Enhancing guest arrival and departure experiences to improve service scores.
• Supporting We Care initiatives and meetings.

Hyatt offers a dynamic environment with career growth, job enrichment, and a supportive culture. If you’re ready for this challenge, we welcome your application.

This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications

• Pleasant personality with a professional attitude and leadership skills.
• 4+ years of progressive hotel Rooms Management experience, preferably with Hyatt.
• Experience with hotel pre-opening is a plus.
• Service-oriented with professional presentation skills.
• At least 2 years of management experience within a hotel’s Rooms Division.
• Hospitality degree is an asset.
• Detail-oriented, stress-tolerant, able to stand long periods.
• High energy, entrepreneurial spirit, resourceful, result-driven, and an effective communicator.
• Fluent in English, Spanish, and Dutch.
• Proficient in Microsoft Office, Opera, and Reserve systems.
• Strong organizational, interpersonal, and administrative skills.
• Strategic thinker with problem-solving abilities.
• Flexible schedule including weekends and holidays.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality