Front Office Manager

Soho House & Co; Miami Beach (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Front Office Manager for their Miami Beach location. The role involves overseeing front office operations, managing staff, and enhancing guest experiences. Ideal candidates will have extensive experience in high-volume boutique properties and a passion for hospitality.

Benefits

Health care

401K

Paid time off

Career development

Community impact initiatives

Training

Team events

Complimentary meals during shifts

Qualifications

• Minimum 5+ years managing Front Office operations.
• Proficiency in hospitality management software.
• Flexible schedule including evenings and weekends.

Responsibilities

• Lead and refine processes to enhance member/guest experience.
• Develop and monitor departmental goals and budgets.
• Supervise staff and ensure service standards are met.

Skills

Customer service focus

Excellent communication skills

Detail-oriented

Multitasking ability

Bilingual skills

Education

Hospitality degree

Tools

Opera

Salesforce

Open Table

Google Sheets

Job description

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The role…

At Soho House, the Front Office Manager role involves creating professional relationships with internal and external stakeholders, developing efficient processes to enhance memorable member and guest experiences, and overseeing hotel rooms and front office operations. This includes managing Butlers, Receptionists, Member Services, Reservations/PBX Department, and the Evening Membership Guest List.

A successful candidate will have previous experience managing high-volume, boutique properties with a focus on customer service, attention to detail, and enthusiasm for hospitality and the Soho House brand.

Main Duties

• Lead and refine processes to enhance member/guest experience and motivate staff to proactively deliver excellent service
• Develop and monitor departmental goals, manage budgets, control expenses, and oversee staffing levels
• Oversee concierge services and provide local attraction information
• Greet guests and members, support daily operations, and ensure service standards are met
• Supervise staff, ensure proper onboarding, and facilitate staff development and discipline as needed
• Communicate daily events, VIP guest lists, occupancy, and sales targets
• Respond promptly and professionally to guest and staff inquiries
• Coordinate with purchasing to maintain inventory of supplies
• Ensure high standards of customer service and manage guest disputes and claims

Required Skills/Qualifications

• Minimum 5+ years managing Front Office operations
• Proficiency in Opera, Salesforce, Open Table, and Google Sheets
• Detail-oriented with multitasking ability in a fast-paced environment
• Excellent communication skills, customer service focus
• Flexible schedule including evenings and weekends
• Bilingual skills a plus
• Hospitality degree preferred

Physical Requirements

• Ability to handle objects, move quickly across property, lift at least 30 pounds, kneel, bend, and perform physical activities required for the role

Why work with us...

Soho House offers competitive benefits including health care, 401K, paid time off, career development, community impact initiatives, training, team events, and complimentary meals during shifts.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality