Front Office Manager

Hyatt Regency; Boca Raton (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Manager to oversee front desk operations at their hotel. The ideal candidate will have strong leadership skills, a service-oriented approach, and experience in hotel management. Responsibilities include managing staff, ensuring guest satisfaction, and maximizing revenue. This full-time position offers an opportunity to lead a dynamic team in a vibrant environment.

Qualifications

• Minimum 4 years of progressive hotel Rooms Management experience.
• At least 2 years of management experience within a hotel’s Rooms Division.
• Service-oriented with professional presentation skills.

Responsibilities

• Manage front desk operations and staff training.
• Respond promptly to guest requests and complaints.
• Maximize room revenue and occupancy.

Skills

Communication

Leadership

Organizational

Interpersonal

Problem Solving

Education

Hospitality degree

Tools

Microsoft Office

Opera

Reserve systems

Job description

Join to apply for the Front Office Manager role at Hyatt Regency

Organization: Hyatt Regency Aruba Resort, Spa and Casino

Summary

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive associates who focus on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.

The Front Office Manager is responsible for all duties of the front desk operation, including staff training, inter-department communication, and staff scheduling. The ideal candidate should possess strong communication skills and demonstrate leadership abilities. Responsibilities include assisting in the operation of the Front Office and guest services, responding promptly to guest requests and complaints, and ensuring guest satisfaction.

Key Duties

1. Manage short and long-term planning for the hotel’s Front Office operations.
2. Maximize room revenue and occupancy by reviewing room status daily.
3. Analyze rate variance, monitor credit reports, and observe daily house count.
4. Manage labor costs through effective scheduling while maintaining customer service standards.
5. Organize, inspire, and lead the team.
6. Manage room inventory and guest room assignments.
7. Coach and counsel employees to meet Hyatt Service Standards and Procedures.
8. Perform all Front Office tasks as needed to facilitate service.
9. Enforce operational and cash handling policies.
10. Coordinate with Housekeeping and Engineering departments.
11. Maintain accurate information on prices, rates, packages, and guest forecasts.
12. Understand and implement sell-out and over-sell strategies.
13. Handle guest relocations and manage sold-out days.
14. Resolve guest complaints timely and satisfactorily.
15. Conduct daily pre-shift meetings and attend weekly revenue and marketing meetings.
16. Enhance guest arrival and departure experiences, including upselling programs.
17. Train current and new staff continuously.
18. Drive World of Hyatt program enrollments and communication.
19. Maintain excellent relations with Reservations team.
20. Manage compensation and improve customer service through effective strategies.
21. Utilize the CA program to create personal guest connections.
22. Support We Care initiatives and meetings.

Qualifications

• Pleasant personality with a professional attitude and leadership skills.
• Minimum 4 years of progressive hotel Rooms Management experience, preferably with Hyatt.
• Experience with hotel pre-opening is preferred.
• Service-oriented with professional presentation skills.
• At least 2 years of management experience within a hotel’s Rooms Division.
• Hospitality degree is a plus.
• Detail-oriented, stress-tolerant, and able to stand long periods.
• High energy, entrepreneurial spirit, resourcefulness, and result-driven.
• Excellent communication skills in English, Spanish, and Dutch.
• Proficient in Microsoft Office.
• Strong organizational, interpersonal, and administrative skills.
• Strategic thinker with problem-solving abilities.
• Knowledge of Opera and Reserve systems.
• Flexible schedule, including weekends and holidays.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality