Front Office Manager

Plazahotelelpaso; Annapolis (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hotel in Annapolis is seeking a Front Office Manager to oversee hotel operations and enhance guest experiences. This role involves managing staff, ensuring compliance with financial controls, and striving to improve guest satisfaction scores. Candidates should possess a degree and relevant hospitality experience along with strong leadership skills.

Qualifications

• 2 to 5 years hospitality related experience required.
• Preferred degree in hospitality or management.

Responsibilities

• Manage hotel front office operations and staff.
• Monitor financial operations and guest satisfaction.
• Implement and manage departmental budgets and forecasts.

Skills

Customer Service

Leadership

Budgeting

Staff Training

Operational Management

Education

Associate’s or Bachelor’s degree

Job description

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels