Front Office Manager

The Regional Municipality of Durham; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Front Office Manager to oversee operations and ensure exceptional guest service. This role involves staff training and supports a dynamic hotel environment where guest satisfaction is prioritized. Ideal candidates will have hotel management experience and excellent communication skills.

Qualifications

• Desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods and walk moderate distances.

Responsibilities

• Assist in oversight of the Front Office department.
• Conduct staff training, development, and scheduling.
• Provide the highest level of guest satisfaction.

Skills

Desire to satisfy needs

Communication skills

Flexibility

Basic computer skills

Education

Front desk hotel management experience

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Front Office Manager responsibilities include assisting in the oversight of the Front Office department which includes bellmen, doorman, front desk agents and concierge. This position will also have duties that include staff training, development and scheduling. This is a highly visible role within the hotel and offers the opportunity to provide the highest level of guest satisfaction at Hyatt.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time and walk moderate distances
• Must be able to work a flexible schedule, including weekends and holidays
• Proficient in basic computer skills
• Front desk hotel management experience preferred