Front Office Manager

Rehab Without Walls® Neuro Rehabilitation; Lynnwood (WA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Competitive compensation

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Holidays

Wellness resources

Career growth

Team culture

Job summary

Rehab Without Walls Neuro Rehabilitation in Lynnwood, WA seeks a Front Office Coordinator to be the first smile families see, handling welcomed patients, calls, scheduling, insurance verification, and check-in/check-out in a busy pediatric outpatient clinic.

You will maintain patient records, assist with billing data entry, support marketing and outreach, and coordinate referrals, while delivering outstanding customer service in a mission-driven team.

Qualifications

• Minimum of Associate’s Degree with business emphasis; significant directly related medical office experience may be considered in place of degree.
• Minimum of two years front and back medical office work experience.
• Professional appearance and strong customer service skills; uses good judgment.
• Proficient with Microsoft Office and data entry.
• Excellent organizational, customer service, and communication skills.

Responsibilities

• Welcomes patients and visitors with exceptional customer service.
• Answers calls and assists with scheduling and inquiries.
• Verifies insurance benefits and eligibility; obtains authorizations as needed.
• Schedules patient appointments and evaluations; registers patients at check-in/out.
• Maintains accurate patient accounts and electronic medical records.
• Manages office supplies and clinic documentation; handles billing data entry.
• Supports referral sources, marketing, and outreach.

Skills

Customer service

Highly organized

Multitasking

Communication skills

Medical office experience

Insurance verification

Scheduling experience

Education

Associate’s degree (business)

Tools

Microsoft Office

Job description

Our Company Rehab Without Walls Neuro Rehabilitation

Overview

Front Office Coordinator

Pediatric Outpatient Clinic | Rehab Without Walls | Lynnwood, WA

Be the Heart of Our Clinic and the First Smile Families See

Rehab Without Walls is seeking a friendly, energetic, and highly organized Front Office Coordinator to join our growing pediatric outpatient clinic in Lynnwood, Washington. If you enjoy working with children and families, thrive in a fast paced environment, and love keeping things running smoothly, this is the perfect opportunity to make a meaningful impact every day.

As the first point of contact for patients, families, and referral partners, you'll play a key role in creating a welcoming experience while supporting the daily operations of our clinic.

Why Join Us?

Full Time Benefits Include:

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with company benefits
• Paid time off and paid holidays
• Employee discounts and wellness resources
• Career growth and advancement opportunities
• Supportive team environment and mission driven culture

What You'll Do

• Welcome patients, families, and visitors with exceptional customer service
• Answer incoming calls and assist with scheduling and general inquiries
• Receive referrals and verify insurance benefits and eligibility
• Obtain insurance authorizations as needed
• Schedule patient evaluations and ongoing appointments
• Register patients and manage check in and check out processesCollect copays and process credit card transactions
• Maintain accurate patient accounts and electronic medical records
• File, fax, scan, and organize clinic documentation
• Manage office and clinic supply inventory
• Complete billing and payroll data entry
• Coordinate staff breaks and lunches to ensure front office coverage
• Build and maintain referral source relationships
• Support marketing initiatives and community outreach efforts
• Assist with opening and closing clinic responsibilities

Who We're Looking For

• Customer service focused professional with a positive and welcoming attitude
• Highly organized with strong attention to detail
• Comfortable multitasking in a busy healthcare environment
• Strong communication and problem solving skills
• Experience in a medical office, front desk, or healthcare setting preferred
• Experience with insurance verification and scheduling is a plus

At Rehab Without Walls, you'll be part of a dedicated team that helps children and families achieve meaningful outcomes every day. If you're looking for a rewarding career where your organizational skills and positive energy can truly make a difference, we'd love to hear from you.

Responsibilities

• Welcomes patients and visitors by greeting them, in person or on the telephone; answers or refers inquiries
• Receives referrals and understands type of insurance benefits available
• Verifies insurances and obtains authorization from insurance companies
• Schedules patient appointments
• Registers patients, checks patients in and out
• Collects copays at the time of each appointment and follows procedures for co-payment deposits
• Performs credit card transactions
• Maintains patient account balances
• Works with electronic medical records
• Files, faxes, and scans documents
• Manages and orders office supplies
• Completes billing and payroll data entry
• Schedules breaks and lunches with Aides to ensure front office is covered
• Maintains and develops referral source relationships
• Supports marketing and brand awareness, as needed
• Completes clinic opening and closing duties, as required
• Other duties as assigned

Qualifications

• Minimum of Associate’s Degree with business emphasis. Significant directly related medical office experience maybe considered in place of degree
• Minimum of two years front and back medical office work experience
• Presents professional attitude, appearance, strong customer service skills and use of judgment
• Knows advanced computer software (Microsoft Office) and has data entry skills
• Excellent organizational, customer service, and oral/written communication skills

About Our Line Of Business

Rehab Without Walls, an affiliate of BrightSpring Health Services, is a revolutionary neurorehabilitation program that moves individuals outside the walls of institutional settings and into their natural home and community environment through a continuum of care. It is designed to significantly help people who have primarily experienced a brain injury, spinal cord injury, or stroke/CVA through accident or illness regain functional capabilities. By providing care in the home, community, workplace, or school, Rehab Without Walls promotes greater health through the recovery process, all with industry-leading outcomes that dramatically improve functional skills and independence for patients. For more information, please visit www.rehabwithoutwalls.com. Follow us on Facebook and LinkedIn.

Salary Range USD $28.00 - $32.00 / Hour