Front Office Manager

Driftwood Hospitality Management; Louisville (KY); On-site; USD 40,000 - 90,000; Full time

Job summary

Join a leading company as a Front Office Manager in Louisville, KY. This role involves managing operations and staff to ensure exceptional guest experiences. Candidates should possess strong leadership skills and relevant experience in hospitality, supported by a four-year degree.

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Room Discounts

Qualifications

• 2-3 years in a related hotel company position.
• Supervisory experience in hospitality.

Responsibilities

• Oversee and manage Front Office operations.
• Lead and motivate Front Office staff.
• Manage daily revenue and expenses.
• Assist guests with special needs.

Skills

Communication

Supervisory skills

Problem solving

Education

Four-year college degree or equivalent

Tools

Microsoft Office

Excel

Job description

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Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

You’re the business manager for the Front Office. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget. You have what it takes? Then we may have just the opportunity you need, as Front Office Manager.

As Front Office Manager, you will

• Oversee and manage the Front Office pertaining to the Night Auditors to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
• Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
• Review Night Audit reporting and communicate with Financial Controller regarding variances.
• Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
• Act as Manager on Duty, when duty calls.
  
  

Fundamentals

A four-year college degree or equivalent education or experience is required, with two to three years’ in a related hotel company position. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected. Excellent verbal and written English communication skills are required, with a second language helpful. You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts
  
  

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Source: Hospitality Online

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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