Front Office Manager

Sage Hospitality Group; Denver (CO); On-site; USD 60,000 - 65,000; Full time

Job summary

Join Sage Hospitality Group as a Front Desk Manager at The Oxford Hotel in Denver. This role is essential for the smooth daily operation of our front desk service, ensuring high levels of guest satisfaction while managing a dedicated front desk team. Enjoy competitive compensation and a variety of benefits designed to support both your career and personal well-being.

Benefits

Eligible for Sage bonus plan up to 20%

Medical, dental, & vision insurance

Unlimited paid time off

Tuition Reimbursement

Employee assistance program

401(k) with employer matching

Great discounts on Hotels, Restaurants

Qualifications

• Minimum two years previous experience as a front desk supervisor or four years in front office.
• Working knowledge of hotel operations and cash handling procedures.
• Excellent comprehension and literacy for reports and communication.

Responsibilities

• Oversee front desk operations including guest registration and check-out processes.
• Coordinate guest service efforts and ensure all front desk duties are completed.
• Implement emergency procedures for guest and staff safety.

Skills

Guest services

Cash handling

Customer service

Education

High School diploma or equivalent

Job description

• Position salary range : $60,000-$65,000 annually
• Job Close Date :
• July 4, 2025
• Found at the intersection of timeless elegance and modern luxury,
• The Oxford Hotel
• stands today as an iconic Denver landmark, rooted in its unique history and groundbreaking beginnings of 1891. Our personality and sense of charm- _which we've been curating for more than 100 years_ -gives us an easy confidence that allows us to comfortably stand out from the crowd.
• Be a part of history and stay for the story.
• The Oxford Hotel has been a part of the city since the beginning, and always will be. We are loaded with benefits, a team-centric culture, and opportunities to grow your career. _Work where you belong._
• A Rewarding Experience :
• Eligible to participate in Sage bonus plan. Up to 20% of your salary. + Complementary RTD EcoPass + Medical, dental, & vision insurance + Health savings and flexible spending accounts + Basic Life and AD&D insurance + Company-paid short-term disability + Unlimited paid time off + Eligible to participate in the Company's 401(k) program with employer matching + Employee assistance program + Tuition Reimbursement + Great discounts on Hotels, Restaurants, and much more. + Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
• Job Overview
• The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents are completed in accordance to established policies and procedures. Assists in the training and hiring of Front Desk Agents.
• Responsibilities
• Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner. + Ensures the entire front desk team regularly calculates and / or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. + Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy. + Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate. + Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service. + Coordinate activities and foster good relations with our valet and taxi services. + Provides information and assists staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction. + Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience. + Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets. + Ensure all Front Desk Associate duties are completed daily.
• Qualifications
• Education / Formal Training
• High School diploma or equivalent
• Experience
• Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
• Knowledge / Skills
• Requires working knowledge of guest services and hotel services, policies or operations. + Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
• Physical Demands
• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Ability to read written forms of communication and monochrome computer screen. + Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc. + 90% of shift is standing, Bending / kneeling - repeated bending and kneeling required while filing, + Mobility - must be able to reach all areas of hotel to assist clients. + Occasional standing. + Occasional carrying and lifting of files and office items up to 25 lbs.
• Work inside 95%Material / Equipment used. Prolonged standing at indoor, thermostatically climate-controlled workstation.
• USD $60,000.00 - USD $65,000.00 / Yr.
• ID :
• 2025-27747_
• Position Type :
• Regular Full-Time_
• Property
• The Oxford Hotel_
• Outlet :
• Hotel_
• Category :
• Front Desk & Guest Services_
• Min :
• USD $60,000.00 / Yr._
• Max :
• USD $65,000.00 / Yr._
• Address_
• 1600 17th St_
• City_
• State_

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