Front Office Manager

The Oxford Hotel; Denver (CO); On-site; USD 60,000 - 65,000; Full time

Job summary

Join a historic hotel as a Front Desk Manager in Denver. Responsible for daily operations, guest services, and staff training, the position offers a salary of $60,000-$65,000 annually. Enjoy generous benefits including unlimited paid time off and bonus participation. Ideal for candidates with supervisory experience in hotel operations.

Benefits

Eligible for Sage bonus plan (up to 20% of salary)

Complementary RTD EcoPass

Medical, dental, & vision insurance

Health savings and flexible spending accounts

Unlimited paid time off

401(k) program with employer matching

Employee assistance program

Tuition Reimbursement

Discounts on Hotels and Restaurants

Employee Referral Bonus Program (up to $1,000)

Qualifications

• Two years experience as a front desk supervisor or four years front office experience.
• Working knowledge of hotel services, policies, and operations.

Responsibilities

• Manage daily operations of the Front Desk and ensure efficient guest registration.
• Train and assist front desk agents in policies and procedures.
• Coordinate guest service efforts and manage complaints professionally.

Skills

Guest services

Cash handling procedures

Mathematical aptitude

Education

High School diploma or equivalent

Job description

Why us?

Position salary range: $60,000-$65,000 annually

Job Close Date: July 4, 2025 or until filled

Found at the intersection of timeless elegance and modern luxury, The Oxford Hotel stands today as an iconic Denver landmark, rooted in its unique history and groundbreaking beginnings of 1891.

Our personality and sense of charmwhich weve been curating for more than 100 yearsgives us an easy confidence that allows us to comfortably stand out from the crowd.

Be a part of history and stay for the story. The Oxford Hotel has been a part of the city since the beginning, and always will be. We are loaded with benefits, a team-centric culture, and opportunities to grow your career. Work where you belong.

A Rewarding Experience:

• Eligible to participate in Sage bonus plan. Up to 20% of your salary.
• Complementary RTD EcoPass
• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Company-paid short-term disability
• Unlimited paid time off
• Eligible to participate in the Companys 401(k) program with employer matching
• Employee assistance program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Job Overview

The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents are completed in accordance to established policies and procedures. Assists in the training and hiring of Front Desk Agents.

Responsibilities

• Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
• Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
• Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
• Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
• Coordinate activities and foster good relations with our valet and taxi services.
• Provides information and assists staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
• Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
• Implement emergency training and procedures to ensure appropriate protection of the hotels guests, staff and company assets.
• Ensure all Front Desk Associate duties are completed daily.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.

Knowledge/Skills

• Requires working knowledge of guest services and hotel services, policies or operations.
• Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read written forms of communication and monochrome computer screen.
• Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Work inside 95%Material/Equipment used. Prolonged standing at indoor, thermostatically climate-controlled workstation.

Salary

USD $60,000.00 - USD $65,000.00 /Yr.

Source: Hospitality Online