Front Office Manager

Commonwealth Hotels; Knoxville (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

Commonwealth Hotels is seeking a Hotel Guest Service Manager for the Hampton Inn Mobile East Bay Daphne. The role focuses on ensuring exceptional guest experiences, managing front desk operations, and leading a diverse team to deliver high-quality customer service in a supportive environment. Comprehensive benefits from day one enhance your work-life balance, fostering professional growth at a company dedicated to excellence.

Benefits

Medical, Dental, Vision benefits starting Day One

401(k) with Company Match

Same Day Pay

Flexible Spending Accounts

Vacation, Personal Days, and Holiday pay

Hotel and Food Discounts for Personal Travel

Online Training Courses

Employee Assistance Program

Qualifications

• Strong interpersonal and communication skills.
• Excellent organization skills, manage time well, and prioritize effectively.

Responsibilities

• Maintain day-to-day operations of the Front Desk.
• Establish service standards for all Front Office areas.
• Manage reservations and handle guest inquiries.

Skills

Interpersonal skills

Customer service excellence

Organization skills

Communication skills

Job description

Join Our Team at The Hampton Inn Mobile East Bay Daphne!

The Hampton Inn Mobile East Bay Daphne is seeking a Hotel Guest Service Manager, Front Desk Manager or Front Office Manager.

About Us:
Working at the Hampton Inn Mobile East Bay Daphne, Alabama offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. Hampton Inn Mobile East Bay Daphne is not just a place to work; it is a beautiful and unique setting on the eastern shore of Mobile Bay, where you can take pride in offering guests stunning sunset views every day. Working here means being part of a team that consistently delivers excellence so much so that we’ve won the 'Loved by Guests' award from Expedia four years in a row. Whether you are helping guests enjoy their complimentary breakfast with breathtaking Bay views or ensuring their stay is unforgettable, you will be part of a property that values both beauty and quality. If you are looking to join a team where your work truly makes a difference, we would love to have you with us.

Why This Role?
As the first point of contact for visitors, the Hotel Front Desk Manager, Front Office Manager, or Guest Service Manager will embody the spirit of hospitality and create a welcoming environment, providing excellent customer service that exceeds our guests' expectations. The Hotel Front Office Manager, Front Desk Manager, or Guest Service Manager will lead and guide a diverse team of front desk agents, front office agents, or guest service agents, fostering a culture of teamwork, accountability, and professionalism. The Hotel Front Desk Manager, Front Office Manager, or Guest Service Manager will manage reservations, handle guest inquiries and complaints, and coordinate with other departments to ensure smooth operations. This role also includes developing and implementing operational strategies that enhance guest satisfaction and optimize front-office efficiency. If you thrive in a fast-paced environment andpossess a passion for hospitality or customer service we encourage you to apply and become a vital part of our mission to deliver exceptional guest experiences.

What’s In It for You?

Comprehensive Benefits:Medical, Dental, Vision BENEFITS BEGIN DAY ONE!
Financial Perks:401(k) with Company Match, Same Day Pay, and Flexible Spending Accounts
Time Off:Vacation, Personal Days, and Holiday pay
Exclusive Discounts:Hotel, Food and Beverage Savings for Personal Travel
Professional Growth:Online Training Courses and Commonwealth University
Additional Support:Employee Assistance Program, Jury Duty Leave, Bereavement Leave, and More

Key Responsibilities for the Hotel Front Office Manager, Front Desk Manager, or Guest Service Manager include:

• Maintains day-to-day operations of the Front Desk.
• Establishes and maintains appropriate service standards for all Front Office areas.
• Maintains proper cash handling procedures and appropriate over and short documentation.
• Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation.
• Working Front Office Manager covering all short-staffed shifts, including audits.

What We Are Looking for in aHotel Front Office Manager, Front Desk Manager, or Guest Service Manager:

• Strong interpersonal skills and possession of a full understanding of professional business ethics, and customer service excellence.
• Excellent oral and written communication skills.
• Excellent organization skills, manage time well, correctly prioritizes, and is flexible.

Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:
https://www.hilton.com/en/hotels/mobebhx-hampton-mobile-east-bay-daphne/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Mobile East Bay Daphne, Alabama. Apply today!