Front Office Manager

Fairfield Inn & Suites Stevensville - 4408 Red Arrow Hwy, Stevensville, MI 49127; Lincoln Charter Township (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Employee hotel room discount

Paid training

Employee assistance program

Job summary

Fairfield Inn & Suites Stevensville in Stevensville, MI is seeking a Front Office Supervisor to coordinate the hotel front desk and related personnel, ensuring smooth operations and guest satisfaction. You will support the General Manager and uphold hotel policies.

The role emphasizes leadership, outstanding customer care, and active involvement in sales and guest relations, with responsibilities ranging from training staff to managing charges and invoices, while maintaining health standards and

Qualifications

• Associate's degree or equivalent from a two-year college or technical school or six months to one year of related experience/training.
• Strong leadership, communication, and customer service skills.
• Detail-oriented with planning and organizational abilities.
• Computer and accounting knowledge; alcohol awareness certification and other required certifications.

Responsibilities

• Supervise front office team members for efficient and smooth operations.
• Provide outstanding customer care and maintain a friendly demeanor.
• Respond professionally to guest inquiries and concerns.
• Use suggestive selling techniques to maximize room occupancy and revenue.
• Train, direct, and resolve issues for front desk team members.
• Ensure accurate processing of hotel charges and invoices.
• Maintain cleanliness, organization, and adherence to health regulations.
• Correspond with group and travel agents for special requests.
• Assist with sales and marketing efforts as directed.
• Maintain strong relationships with other departments.
• Operate EPBX equipment and manage cash transactions.
• Update and action the front office and hotel logbooks.
• Follow guest check-in and security procedures.
• Take responsibility in the absence of the General Manager.
• Perform any other tasks/duties as assigned by the manager/ supervisor.

Skills

Leadership

Customer service

Communication

Detail-oriented

Education

Associate's degree or equivalent

Six months to one year experience

Job description

\"Join the Atira Hotels Family and Build a Legacy of Hospitality!\"

• Work Location:Fairfield Inn & Suites Stevensville - 4408 Red Arrow Hwy, Stevensville, MI 49127
• Job Type:Full-time
• Pay:$18- $20 per hour
• Schedule:8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends

Job Overview

Coordinates the activities of the hotel front office and related personnel, providing support to the General Manager. Ensures efficient operations, excellent guest satisfaction, and adherence to hotel policies and procedures.

Key Responsibilities

• Supervise front office team members for efficient and smooth operations.
• Provide outstanding customer care and maintain a friendly demeanor.
• Respond professionally to guest inquiries and concerns.
• Use suggestive selling techniques to maximize room occupancy and revenue.
• Train, direct, and resolve issues for front desk team members.
• Ensure accurate processing of hotel charges and invoices.
• Maintain cleanliness, organization, and adherence to health regulations.
• Correspond with group and travel agents for special requests.
• Assist with sales and marketing efforts as directed.
• Maintain strong relationships with other departments.
• Operate EPBX equipment and manage cash transactions.
• Update and action the front office and hotel logbooks.
• Follow guest check-in and security procedures.
• Take responsibility in the absence of the General Manager.
• Perform any other tasks/duties as assigned by the manager/ supervisor.

Qualifications

• Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience/training.
• Strong leadership, communication, and customer service skills.
• Detail-oriented with planning and organizational abilities.
• Computer and accounting knowledge.
• Alcohol awareness certification and other required certifications.

Working Conditions

• Work nights, weekends, and holidays.
• Fast-paced environment.
• On-call responsibilities when away from work.
• Employee assistance program
• Employee hotel room discount
• Paid training

WHY YOU’LL LOVE WORKING WITH US:

• Unleash Your Creativity: We’re all about innovation and fresh ideas. Let your imagination run wild!
• Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.
• Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.
• Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead.
• Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Atira Hotels:
Atira is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.