Sales Coordinator

Atira Hotels; Schaumburg (IL); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Employee assistance program

Employee hotel room discount

Paid training

Job summary

Atira Hotels in Schaumburg, IL is seeking a Sales Coordinator to manage guest inquiries, coordinate group bookings, and provide administrative support to the sales team. The role emphasizes customer service, accuracy, and cross-functional collaboration to deliver outstanding experiences for guests and events.

You'll handle rooming lists, group blocks, and promotional materials, while liaising with Sales Managers.

Qualifications

• Minimum 2 years of experience in customer service or sales coordination.
• Strong written and verbal communication skills.
• Highly collaborative mindset with cross-functional teamwork.
• High attention to detail and organization.
• Preferred experience in the cannabis industry.
• Ability to adapt to a high-volume, fast-paced environment.
• Proficiency in Microsoft Office Suite and CRM systems.
• Eagerness to learn about new products and continuously improve processes.

Responsibilities

• Manage and coordinate all inquiries within a 21-day window, handling bookings for under 20 guest rooms per night.
• Optimize room rental charges to maximize revenue.
• Field inquiries and direct calls to Sales Managers, providing basic information about the hotel.
• Handle rooming lists, reservation requests, and changes, ensuring accuracy and timeliness.
• Manage group room blocks, including blocking rooms per client requests, setting up group routing, and monitoring pick-up numbers.
• Load corporate negotiated rates into the system and maintain up-to-date records.
• Prepare and distribute group welcome letters, VIP requests, and wedding amenities in coordination with other departments.
• Create and manage group codes, booking links, and promotional materials for sales events.
• Assist with site inspections, client presentations, and special hotel events.
• Participate in daily business review meetings, pre-convention meetings, and training sessions as required.
• Perform any other job-related duties as assigned to support the sales team and hotel operations.

Skills

Customer service

Sales coordination

Communication

Cross-functional collaboration

Attention to detail

Tools

Microsoft Office

CRM systems

Job description

"Join the Atira Hotels Family and Build a Legacy of Hospitality!"

• Job Type: Full-time
• Pay: $20 - $23 per hour
• Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends

Job Overview:

We are seeking an energetic, service-oriented individual to join our team. This position is integral to ensuring that our guests have an exceptional experience during their stay and events. As a Sales Coordinator, you will be responsible for managing guest inquiries, coordinating group bookings, and providing administrative support to the sales team. While customer service and hotel experience are beneficial, we are willing to train the right candidate.

Key Responsibilities:

• Manage and coordinate all inquiries within a 21-day window, handling bookings for under 20 guest rooms per night.
• Optimize room rental charges to maximize revenue.
• Field inquiries and direct calls to Sales Managers, providing basic information about the hotel.
• Handle rooming lists, reservation requests, and changes, ensuring accuracy and timeliness.
• Manage group room blocks, including blocking rooms per client requests, setting up group routing, and monitoring pick-up numbers.
• Load corporate negotiated rates into the system and maintain up-to-date records.
• Prepare and distribute group welcome letters, VIP requests, and wedding amenities in coordination with other departments.
• Create and manage group codes, booking links, and promotional materials for sales events.
• Assist with site inspections, client presentations, and special hotel events such as Breakfast with Santa or NYE Celebrations.
• Participate in daily business review meetings, pre-convention meetings, and training sessions as required.
• Perform any other job-related duties as assigned to support the sales team and hotel operations.

Qualifications:

• Minimum of 2 years of experience in customer service or sales coordination.
• Strong written and verbal communication skills.
• Highly collaborative mindset with the ability to work cross-functionally across the organization.
• High attention to detail and accuracy, with strong organizational skills.
• Preferred experience in the cannabis industry.
• Ability to adapt to a high-volume, fast-paced environment with shifting priorities.
• Proficiency in Microsoft Office Suite and Customer Relationship Management (CRM) systems.
• Eagerness to learn about new products and continuously improve processes.
• Employee assistance program
• Employee hotel room discount
• Paid training

WHY YOU’LL LOVE WORKING WITH US:

• Unleash Your Creativity: We’re all about innovation and fresh ideas. Let your imagination run wild!
• Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.
• Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.
• Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead.
• Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Atira Hotels:

Atira is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.