Front Office Manager

Marquee Hospitality LLC.; Kansas City (MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Quarterly gift cards/bonus

Buddy program

Flexible schedules

Employee incentives

Job summary

Marquee Hospitality LLC. is seeking a hands-on leader to manage day-to-day hotel operations, driving financial performance, staff development, and a distinctive guest experience while upholding brand standards.

You will mentor teams, coordinate across departments, ensure payroll discipline, and act as General Manager in their absence, while strengthening community awareness of the hotel. This is an on-site leadership position based in Kansas City, Missouri, with opportunities to shape operations

Responsibilities

• Assist in development, implementation, and monitoring of financial and operational plans for the hotel.
• Provide regular direction and manage hotel operations for all departments.
• Assist in recording and inputting credit card purchases and petty cash purchases into Google Drive Folder.
• Make recommendations for capital improvements to enhance assets and brand loyalty.
• Assist in the completion of EOM reports each month by its specified due date.
• Manage day-to-day operational activities, plan and assign work and establish performance and development goals for team members.
• Be direct report for all front desk and shuttle staff and ensure checklists are completed by each employee.
• Ensure that the schedule does not exceed the payroll budget and manage staff time.
• Communicate with Management on operational issues and ensure front desk and housekeeping alignment.
• Provide mentoring, coaching, and regular feedback to help manage conflict and improve performance.

Skills

Staff management

Budgeting

Guest experience

Operations coordination

Brand standards

Tools

Google Drive

Job description

Assist in managing day-to-day hotel operations by maximizing financial returns, driving the development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of the hotel and brand in the local community. Act as General Manager in his/her absence.

Details

• Assist the Manager in the development, implementation, and monitoring of financial and operational plans for the hotel.
• Provide regular direction and manage hotel operations for all departments.
• Assist the Manager with recording and inputting credit card purchases and petty cash purchases into the Hotel’s Google Drive Folder.
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.
• Assist in the completion of EOM reports each month by its specified due date.
• Manage day-to-day operational activities, plan and assign work and establish performance and development goals for team members.
• Is the direct report for all front desk and shuttle staff and reviews that all checklists are being completed by each employee.
• Ensure that the schedule does not exceed the allotted payroll budget and that staff time is being managed.
• Consistently communicate with Management on situations and operational issues that might arise and also ensure that the front desk and housekeeping are always working on the same page.
• Provide mentoring, coaching, and regular feedback to help manage conflict, improve team member performance, and recognize good performance.

Benefits

• Quarterly celebrations include exciting gift cards or bonus.
• Buddy program for employees so they have a person they can have as a go to.
• Flexible Schedules.
• Employee Incentives.