Front Office Manager

Hotel Lotus Stadium; Kansas City (MO); On-site; USD 23,419 - 26,174; Full time

Job summary

A hospitality organization in Kansas City is seeking a Front Office Manager to lead the guest services team. The role involves overseeing all front desk operations, training staff, and ensuring high levels of guest satisfaction. Qualified candidates will have at least one year of experience in hotel front desk operations and strong leadership skills. Compensation ranges from $17 to $19 per hour.

Qualifications

• Minimum 1 year of hotel front desk experience.
• Prior supervisory or assistant manager experience in front desk operations.
• Flexible availability, including weekends and holidays.

Responsibilities

• Oversee all Front Desk operations, including check-in, check-out, reservations, and guest inquiries.
• Lead, train, and schedule front desk associates to ensure coverage and excellent guest service.
• Maintain high guest satisfaction scores by handling complaints promptly and professionally.

Skills

Communication

Leadership

Problem-solving

Tools

HotelKey

Job description

Overview

Hotel Lotus Stadium is seeking an experienced and service-driven Front Office Manager to lead our guest services team. The ideal candidate will ensure smooth daily operations at the front desk, maintain exceptional guest satisfaction, and support the overall success of the hotel by managing the front office team with efficiency and professionalism. This position focuses solely on front office operations and guest experience

Responsibilities

• Oversee all Front Desk operations, including check-in, check-out, reservations, and guest inquiries.
• Lead, train, and schedule front desk associates to ensure coverage and excellent guest service.
• Maintain high guest satisfaction scores by handling complaints promptly and professionally.
• Review daily arrivals, group blocks, and requests; ensure all are prepared accordingly.
• Coordinate with Housekeeping and Maintenance teams to communicate room status updates and service requests.
• Ensure the front office team adheres to standards and safety/security procedures.
• Maintain accurate cash handling, deposit, and audit procedures.
• Support the General Manager with reporting, training, and operational excellence initiatives.

Qualifications

• Minimum 1 year of hotel front desk experience.
• Prior supervisory or assistant manager experience in front desk operations.
• Strong communication, leadership, and problem-solving skills.
• Working knowledge of HotelKey or similar property management systems.
• Ability to manage multiple priorities and remain calm under pressure.
• Flexible availability, including weekends and holidays.
• Professional appearance and commitment to hospitality excellence.

Compensation

Compensation: $17 - $19 hourly