FRONT OFFICE MANAGER

Hilton-Garden-Inn-Hotel; Highlands Ranch (CO); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

The Hilton Garden Inn Highlands Ranch in Colorado is seeking a Front Office Manager to lead daily front desk operations, supervise staff, and ensure exceptional guest experiences from arrival to departure.

You will train and develop team members, oversee check-ins/outs, reservations, and billing accuracy, manage cash handling, and collaborate with housekeeping, engineering, and leadership to uphold brand standards.

Formación

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail-oriented.
• Able to multitask and maintain professionalism under pressure.
• Experience with Hilton brand standards and policies.

Responsabilidades

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check-ins, check-outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Monitor cash handling and end-of-day reporting.
• Communicate with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient front office environment.

Conocimientos

Leadership

Communication

Guest service

Organization

Problem solving

Staff supervision

Scheduling

Training

Herramientas

Hotel systems

Reporting tools

Descripción del empleo

You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.The RoleAs the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.What You Will Be Doing• Lead daily front office operations, including staff supervision and scheduling• Train, coach, and develop front desk and guest service team members• Oversee check ins, check outs, reservations, and billing accuracy• Resolve escalated guest concerns and service issues professionally• Ensure compliance with hotel policies, brand standards, and procedures• Monitor financial processes such as cash handling and end of day reporting• Communicate effectively with housekeeping, engineering, and leadership• Support hiring, performance reviews, and team development• Maintain a welcoming, efficient, and service focused front office environmentWhy You Will Love It Here• Leadership role with daily guest impact• Opportunities for growth within hotel operations• Supportive, team oriented environmentReady to Join the TeamIf you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you.Apply now.EOEWhat Makes You YouPrevious hotel front office leadership experience requiredStrong communication, leadership, and problem solving skillsOrganized, dependable, and detail-orientedComfortable using hotel systems, reporting tools, and front office processesAble to multitask and maintain professionalism under pressureHilton experience requiredPassionate about hospitality and creating excellent guest experiencesFlexible to work any shifts, including holidays and weekends.