FRONT OFFICE MANAGER

Homewood Suites New Orleans; New Orleans (LA); On-site; USD 52,000 - 76,000; Full time

Job summary

Homewood Suites New Orleans is seeking a motivated Front Office / Operations Manager to oversee daily front office operations, guest service, and collaboration with housekeeping and engineering.

You will lead staffing, scheduling, training, and performance development; act as Manager on Duty; and ensure policy compliance, accurate billing, and exceptional guest experiences.

Join a team that values hospitality, teamwork, and service excellence in a busy New Orleans hotel.

Qualifications

• Previous front office or operations leadership experience preferred.
• Strong communication and customer service skills.
• Organized and able to manage multiple priorities.
• Flexible to work shifts, including holidays and weekends.
• Experience with staff training and performance reviews.

Responsibilities

• Oversee daily front office operations including check ins, check outs, and guest service.
• Support staffing, scheduling, training, and coaching of front desk and guest service teams.
• Assist with service recovery and resolve guest concerns professionally.
• Maintain accuracy in billing, reporting, and cash handling procedures.
• Coordinate with housekeeping, engineering, and other departments to ensure smooth operations.
• Ensure compliance with hotel policies, brand standards, and safety requirements.
• Assist with inventory, supplies, and operational needs.
• Support leadership with performance reviews and team development.
• Act as Manager on Duty as scheduled.
• Help maintain a positive, professional, and service oriented environment.

Skills

Front office leadership

Guest service

Team leadership

Staffing

Training

Performance reviews

Communication

Operations

Problem solving

Tools

Hotel systems

Reporting tools

Job description

You are a motivated leader with strong operational knowledge and a passion for hospitality. You understand the importance of smooth front office operations, teamwork, and exceptional guest service. If you enjoy problem solving, leading teams, and creating a welcoming environment, keep reading.The RoleAs the Front Office / Operations Manager, you oversee daily front office operations and support overall hotel functions. You help manage the guest experience, ensure efficient workflow, and assist department leaders with staffing, training, and performance. You are a visible leader who helps maintain service standards and operational excellence.What You Will Be Doing• Oversee daily front office operations including check ins, check outs, and guest service• Support staffing, scheduling, training, and coaching of front desk and guest service teams• Assist with service recovery and resolve guest concerns professionally• Maintain accuracy in billing, reporting, and cash handling procedures• Coordinate with housekeeping, engineering, and other departments to ensure smooth operations• Ensure compliance with hotel policies, brand standards, and safety requirements• Assist with inventory, supplies, and operational needs• Support leadership with performance reviews and team development• Act as Manager on Duty as scheduled• Help maintain a positive, professional, and service oriented environmentWhy You Will Love It Here• Competitive pay and benefits that support your life inside and outside the hotel• Leadership role with daily operational impact• Opportunities to grow in hotel management and operations• A collaborative team environment where your leadership mattersReady to Join the TeamIf you are ready to support hotel operations, lead a strong front office team, and create excellent guest experiences, we would love to meet you.Apply now.EOEWhat Makes You You• Previous hotel front office or operations leadership experience preferred• Strong communication, leadership, and customer service skills• Professional, reliable, and able to lead by example• Organized and capable of managing multiple priorities• Comfortable with hotel systems, reporting, and operational tools• Positive attitude and passion for hospitality• Must be flexible to work any shifts, including holidays and weekends