Assistant Front Office Manager

Richmond Marriott Short Pump; Glen Allen (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking an Assistant Front Office Manager to enhance guest experiences and operational efficiency. This role is pivotal in ensuring high standards of service while managing front office operations. The ideal candidate will thrive in a dynamic environment, demonstrating exceptional customer service and problem-solving skills. You will work closely with the Front Office Manager to achieve financial goals and maintain compliance with corporate policies. If you're passionate about hospitality and ready to take your career to the next level, this opportunity is perfect for you!

Qualifications

• 1-2 years of experience in customer service management, preferably in hospitality.
• Strong problem-solving and decision-making abilities are essential.

Responsibilities

• Assist in managing Front Office operations to ensure customer satisfaction.
• Handle high guest contact and maintain compliance with policies.

Skills

Customer Service Skills

Problem-Solving Skills

Communication Skills

Cash Handling Experience

Education

High School Graduate or GED

College Degree

Tools

Microsoft Office

Hotel Management Systems

Job description

YOUR NEXT DESTINATION AWAITS

Careers at Commonwealth Lodging

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honest

Position Summary

The position involves high guest contact and presents the first point of contact for all our guests. The Assistant Front Office Manager is responsible for assisting the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service, and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. This industry functions seven (7) days a week, twenty-four (24) hours a day.

Physical responsibilities include exerting physical effort in lifting/transporting at least 50 pounds, pushing/pulling carts and other equipment to 150 pounds, and enduring various physical movements throughout the work areas. Prefer previous experience in a similar position in the hospitality industry. Work environment includes banquet rooms and all areas of the hotel. Job involves working under variable temperature conditions and noise levels in indoor and outdoor settings. Must be able to stand and exert well-paced mobility for lengthy periods of time.

Preferred Qualifications

Education: High School Graduate or General Education Degree (GED) or Work Equivalent. College degree preferred.

Related Work Experience: Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred.

Requires good understanding of the English language and communication skills both written and verbal. Strong ability to solve problems and make sound business decisions. Previous cash handling experience is required.

Supervisory Experience: Minimum of 1-2 years of experience in customer service management position; hotel management experience preferred.