Front Office Manager

The Crawford Hotel, Denver Union Station; Cypress (TX); On-site; USD 60,000 - 65,000; Full time

Job summary

An established industry player seeks a Front Desk Manager to lead the daily operations at a vibrant hotel destination. This role is crucial in providing exceptional guest experiences, overseeing front desk operations, and ensuring smooth check-in and check-out processes. Join a passionate team dedicated to hospitality excellence, where your contributions will shape memorable moments for guests. With competitive benefits and a supportive culture, this position offers a unique opportunity to grow and thrive in a dynamic environment. If you are ready to make your mark at a landmark hotel, we want to hear from you!

Benefits

Eligible for Sage bonus plan (up to 20% of salary)

Complementary RTD EcoPass

Medical, dental, & vision insurance

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Company-paid short-term disability

Unlimited paid time off

401(k) program with employer matching

Employee assistance program

Tuition Reimbursement

Qualifications

• Minimum two years as a front desk supervisor or four years in front office experience.
• Requires working knowledge of guest services and hotel operations.

Responsibilities

• Ensure guest arrival and departure procedures are followed smoothly.
• Control cash transactions and maintain accurate hotel records.
• Coordinate guest service efforts to maximize guest experience.

Skills

Guest Services Knowledge

Cash Handling Procedures

Mathematical Aptitude

Customer Service Skills

Education

High School Diploma

Job description

Why us?

Position salary range: $60,000-$65,000 annually

Job Close Date: May 29, 2025 or until filled

At The Crawford Hotel, youre not just joining a teamyoure becoming part of the heartbeat of Denver. Perched above the historic Denver Union Station, were more than a hotel; were a destination where stories unfold, connections thrive, and history comes alive.

Our team is driven by passion and purpose, delivering unforgettable experiences through attention to detail and a genuine passion for hospitality. We celebrate individuality, foster adventure, and take pride in making every moment extraordinary for our guestsand for each other.

When you join us, you gain more than a job; you gain a place to grow, thrive, and make your mark at one of Denvers most iconic landmarks. With competitive benefits, a supportive culture, and opportunities to elevate your career, The Crawford Hotel is a one-of-a-kind destination for one-of-a-kind team members. Work where you belong.

A Rewarding Experience:

• Eligible to participate in Sage bonus plan. Up to 20% of your salary.
• Complementary RTD EcoPass
• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Company-paid short-term disability
• Unlimited paid time off
• Eligible to participate in the Companys 401(k) program with employer matching
• Employee assistance program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Job Overview

The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents are completed in accordance to established policies and procedures. Assists in the training and hiring of Front Desk Agents.

Responsibilities

• Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
• Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
• Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
• Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
• Coordinate activities and foster good relations with our valet and taxi services.
• Provides information and assists staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
• Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
• Implement emergency training and procedures to ensure appropriate protection of the hotels guests, staff and company assets.
• Ensure all Front Desk Associate duties are completed daily.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.

Knowledge/Skills

• Requires working knowledge of guest services and hotel services, policies or operations.
• Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read written forms of communication and monochrome computer screen.
• Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Work inside 95%Material/Equipment used. Prolonged standing at indoor, thermostatically climate-controlled workstation.

Salary

USD $60,000.00 - USD $65,000.00 /Yr.

Source: Hospitality Online