Front Office Manager

Accor Hotels; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hotel group seeks a Front Office Manager in Chicago to oversee all front office operations. Your role will include managing the daily operations, leading a passionate team, and ensuring exceptional guest experiences. Ideal candidates will have a strong hospitality background, leadership abilities, and a commitment to high service standards. Join Accor Hotels to advance your career in a vibrant community focused on conservation and sustainable tourism.

Benefits

Global development opportunities

Engage in conservation efforts

Celebrate locality and heritage

Impactful social initiatives

Collaborate with a passionate team

Qualifications

• Proven experience in a similar leadership role within the hospitality industry.
• Strong communication skills in English; fluency in Arabic is an advantage.
• Exceptional leadership and team management skills.

Responsibilities

• Manage daily front office operations, ensuring smooth and efficient service delivery.
• Lead, train, and mentor the front office team to achieve high performance.
• Address guest inquiries and feedback promptly and professionally.

Skills

Leadership

Communication

Problem-Solving

Multitasking

Education

Degree or diploma in Hospitality Management

Tools

Property management software

Microsoft Office

Job description

Company Description

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

Front Office Manager

As Front Office Manager, you will be responsible for leading and overseeing all front office operations at Hawar Resort by Mantis. The ideal candidate will be a Bahraini national with a strong background in hospitality, excellent leadership abilities, and a commitment to delivering exceptional guest experiences. This role requires the ability to manage daily operations effectively, maintain high service standards, and inspire a team to achieve excellence.

What is in it for you:

• Engage in conservationefforts and help preserve wildlife.
• Enjoy sustainable adventureswith exclusive rewards.
• Celebrate localityand heritage in a vibrant community.
• Advance your careerwith global development opportunities.
• Drive changethrough impactful social initiatives.
• Collaboratewith a passionate, innovative team.

Key Responsibilities:

• Daily Operations Management: Manage daily front office operations, including reception, reservations, concierge, and guest services, ensuring smooth and efficient service delivery.

• Team Leadership and Development: Lead, train, and mentor the front office team to achieve high levels of performance and guest satisfaction.

• Guest Relations: Address guest inquiries, feedback, and complaints promptly and professionally, maintaining the highest standards of service.

• Revenue and Occupancy Optimization: Monitor room availability, pricing, and occupancy to maximize revenue and ensure operational efficiency.

• Policy and Procedure Development: Develop and enforce front office policies, procedures, and service standards.

• Interdepartmental Collaboration: Collaborate with other departments to ensure seamless guest experiences and operational coordination.

• Reporting and Financial Management: Prepare and analyze reports, budgets, and forecasts to meet financial and operational goals.

• Compliance and Safety: Ensure compliance with all health, safety, and company standards.

Qualifications

• Bahraini National: Proven experience in a similar leadership role within the hospitality industry.

• Communication Skills: Strong communication skills in English; fluency in Arabic is an advantage.

• Leadership and Team Management: Exceptional leadership and team management skills, with a focus on training and motivating staff.

• Technical Proficiency: Proficiency in front office systems, property management software, and Microsoft Office applications.

• Educational Background: A degree or diploma in Hospitality Management or a related field is preferred.

• Problem-Solving Abilities: Outstanding problem-solving, organizational, and multitasking skills.

• Flexibility: Ability to work various shifts, including evenings, weekends, and holidays.

Additional Information

Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a joband brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, youcan continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

About Mantis Collection:Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked propertieslinks up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS