Front Office Manager

Theranchlb; California (MO); On-site; USD 70,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Manager on Duty to ensure exceptional guest service at a premier resort. This role involves overseeing the Front Office operations, ensuring compliance with quality standards, and mentoring staff to enhance guest experiences. The ideal candidate will have a strong background in hospitality management, excellent communication skills, and the ability to solve problems effectively. Join a dynamic team where your leadership will directly impact guest satisfaction and operational success. If you're passionate about hospitality and ready to take on a leadership role, this opportunity is for you.

Qualifications

• 2-4 years experience in Front Office/Guest Services required.
• Supervisory experience is essential for this role.

Responsibilities

• Ensure efficient and courteous treatment of all guests.
• Responsible for hiring, training, and mentoring new associates.

Skills

Guest Service

Supervisory Skills

Communication Skills

Problem Solving

Basic Computer Skills

Education

High School Diploma

Bachelor’s Degree

Job description

Job Details

Level: Management

Job Location: Laguna Beach, CA

Position Type: Full Time

Salary Range: $70000.00 - $75000.00 Salary

Travel Percentage: None

Description

**Must be available on weekends. Must have a flexible schedule**

POSITION OVERVIEW

Accountable for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service through the guests’ stay. Act as Manager on Duty to ensure the team follows the standards and guidelines and respond to emergency codes.

DUTIES AND RESPONSIBILITIES
• Ensure all guests are being treated in an efficient and courteous manner.
• Ensure all Front Office quality standards are complied with, and that policies and procedures are consistently applied.
• Responsible for the hiring, training, and direction of new associates.
• Ensure all associates are being mentored, coached, and developed
• Work in conjunction with accounting to maintain and minimize levels of account receivables.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.

NOTE: This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principle duties outlined above.

SUPPORTIVE FUNCTIONS
In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the Resort:
• Responsible for budgeting, forecasting, financial planning and management of the Front Office. Activities center on identification of strengths and weaknesses and the development of plans and strategies to ensure business development.
• Responsible for sales to guests through the Guest Reception Desk and any actions taken by the incumbent that can impact on volume of business. Responsible for direct link between effort expended and decisions made and revenue generated by Front Office (performance indicators are sales, units, growth, turnover, etc.)
• Have control over the elements that determine profit and loss. Responsible for all major operating expenses and has the capacity to set margins and manage the business against profit projections. Make decisions that relate to profit and loss. Responsible for the financial management of the operation.
• Give direction and be responsible for the implementation of plans. Monitor plans’ effectiveness and introduce changes in response to the marketplace, including setting targets, planning and scheduling work and performance indicators that are typically productivity and efficiency measures. Responsible for promoting the product and services to the targeted customer/guest group.
• Responsible for enhancing the product and service that is presented to the guest. Able to make changes that respond to the marketplace and to guest needs, both present and anticipated. Recommend changes to the product and services. Use market research to develop new products and services.

Qualifications

REQUIREMENTS FOR THE POSITION

Education and Licensing
• High school or equivalent education required. Bachelor’s Degree preferred.
Skills and Experience:
• Two to four years’ experience in Front Office/Housekeeping/Guest Services, including at least two years supervisory experience, required.

Grooming
All associates must maintain a neat, clean and well-groomed appearance per The Ranch and FORBES standards.

Competencies
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
• Must be able to speak, read and write the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability. Must possess basic computer skills.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary.
• Ability to solve problems and make rational decisions.
• Ability to solve problems and make rational decisions.
• Knowledge of Resort operations, its services, and facilities.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. PHYSICAL DEMANDS:
• Most work tasks are performed indoors. Temperature generally is moderate and controlled by Resort environmental systems.
• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach different outlets and other departments of the Resort on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to lift up to 15lbs on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other associates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Ability to spend extended lengths of time viewing a computer screen.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Other:
Regular attendance is essential to the successful performance of this position. Irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the fluctuation in business levels in the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Resort. In addition, attendance is required at all scheduled training sessions and meetings.
Upon employment, all employees are required to fully comply with company rules and regulations for the safe and effective operation of the Resort’s facilities. Employees who violate Resort rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Flexibility with working hours and on-call rotation.