Front Office Manager

Commonwealth Hotels; Beavercreek (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Commonwealth Hotels is seeking a Full-Time Hotel Guest Service Manager in Beavercreek, Ohio. This role involves providing exceptional service to guests, ensuring smooth check-in/check-out processes, and maintaining front office standards. Candidates should possess a strong customer service background and excellent communication skills, making this an ideal opportunity for hospitality professionals seeking growth in their careers.

Benefits

Medical, Dental and Vision benefits from day one

401(k) with company match

SAME DAY PAY

Vacation and Personal Days

Exclusive hotel discounts

Qualifications

• Previous experience in customer-facing roles such as hospitality or retail.
• Strong verbal and written communication skills.
• Experience handling guest complaints is a plus.

Responsibilities

• Assist guests with check-in and check-out processes.
• Maintain day-to-day operations of the Front Desk.
• Adhere to hotel policies and procedures.

Skills

Customer service

Problem-solving

Communication

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Job description

Join Our Team at the Residence Inn by Marriott Dayton Beavercreek!
The Residence Inn by Marriott Dayton Beavercreek is seeking a Full-Time Hotel Guest Service Manager, Hotel Front Desk Manager or Hotel Front Office Manager.

About Us:
Working at the Residence Inn Dayton Beavercreek offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. Residence Inn Dayton Beavercreek emphasizes creating a welcoming environment for both guests and team members. The hotel prides itself on personalized guest experiences, treating each guest with exceptional guest service. Conveniently located near Wright Patterson AFB, Wright State University, and local shopping and dining, the hotel is a hub of activity. With team members recognized for excellence by the Ohio Lodging Association, it offers a supportive and award-winning work environment. It is an ideal place for those passionate about hospitality and looking to grow their careers with a friendly and dedicated team.

Why This Role?
Working as a Full-Time Hotel Guest Service Manager, Hotel Front Desk Manager or Hotel Front Desk Manager at the Residence Inn by Marriott Dayton Beavercreek offers a rewarding opportunity to be part of a dynamic hospitality team. The Full-Time Hotel Guest Service Manager, Front Desk Manager, or Front Desk Manager allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills. What’s In It for You?
Comprehensive Benefits:Medical, Dental and Vision BENEFITS DAY ONE!
Financial Perks:401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts:Hotel, food, and beverage savings for personal travel
Professional Growth:Online training courses and Commonwealth University
Additional Support:Employee Assistance Program, jury duty leaves, bereavement leave, and more Key Responsibilities for the Full-Time Hotel Guest Service Manager, Front Desk Manager or Front Office Manager include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Maintains day-to-day operations of the Front Desk.
• Establishes and maintains appropriate service standards for all Front Office areas.
• Maintains proper cash handling procedures and appropriate over and short documentation.
• Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation.
• Working Front Office Manager covering all short-staffed shifts, including audits.

What We are Looking for in a Full-Time Hotel Guest Service Manager, Front Desk Manager or Front Office Manager:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have flexibility to work weekends & holidays Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:
https://www.marriott.com/en-us/hotels/dayrb-residence-inn-dayton-beavercreek/overview/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Dayton Beavercreek, Ohio! Apply today!