Assistant Front Office Manager

Concord Hospitality Enterprises; Dayton (OH); On-site; USD 35,000 - 48,000; Full time

Job summary

Join a leading hotel group as an Assistant Front Office Hourly Manager in Dayton, Ohio, where you will drive guest satisfaction and lead the front desk team. This role requires a passionate individual eager to provide exceptional service while ensuring operational excellence. Enjoy a supportive environment with competitive benefits and the opportunity for career development.

Benefits

Competitive wages

Medical/dental/vision plans

Life insurance

401K

Tuition assistance

Discounted hotel rates

Career development opportunities

Qualifications

• Proactive and caring attitude towards guest services.
• Strong leadership skills for managing front desk operations.
• Ability to empower staff and respond to guest needs effectively.

Responsibilities

• Assist the Front Office Manager in achieving front desk success.
• Ensure guest satisfaction and product quality standards are met.
• Demonstrate exemplary performance for staff to follow.

Skills

Guest Service

Leadership

Communication

Team Management

Job description

Description

We are hiring an Assistant Front Office Hourly Manager.

We are looking for associates and leaders who have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor, you are the key to creating a cohesive team focused on providing excellent service while maintaining all brand and Concord standards. Your proactive, responsive, and caring attitude will make a significant difference. If you enjoy engaging with others, leading a team, and possess a winning personality with a high sense of responsibility, this role is perfect for you! At Concord Hospitality, everyone is valued and treated with respect.

Role Responsibilities:

The Assistant Front Office Manager assists the Front Office Manager in the overall success of the front desk, ensuring guest satisfaction and product quality standards are met, and manages all hotel areas according to brand standards to deliver a friendly atmosphere of superior guest service and product quality. They demonstrate exemplary performance for staff to follow.

Essential Job Functions:

Guest Service

• Assist in maintaining guest service as the hotel's core philosophy.
• Respond promptly to guest needs, demonstrating a commitment to guest satisfaction.
• Ensure all staff are trained in guest service standards and develop added value customer service programs.
• Empower staff to deliver responsive guest assistance and meet or exceed satisfaction measures.

Front Desk Management

• Act as manager on duty and assist in managing front desk operations.
• Ensure staff are trained in check-in/check-out, telephone procedures, amenities, and systems.
• Assist in scheduling, payroll, and disciplinary actions.
• Maintain accurate financial reports and a positive work environment.

Safety and Security

• Know and adhere to health, safety, and security codes and regulations.
• Identify and correct safety hazards and security issues.

Operations

• Ensure staff involvement in preventive maintenance and protect hotel interests during capital projects.

* Lead by example, maintaining confidentiality and following all policies and procedures outlined in the Associate handbook.

Benefits (Full-Time Associates Only):

Competitive wages, medical/dental/vision plans, life insurance, disability options, 401K, tuition assistance, discounted hotel rates, and career development opportunities.

Why Concord?

Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We value our associates and foster a supportive environment with engaging activities. We are committed to your growth and success.

If you take pride in your work and want to be part of a fun, supportive team, contact us now! We are an equal opportunity employer and maintain a drug-free workplace. For more info, review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality