Front Office Manager

CGS Federal (Contact Government Services); Allentown (Lehigh County); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Front Office Manager to support a large federal agency's legal mission. This pivotal role requires a highly experienced individual who thrives in a fast-paced environment, showcasing exceptional office management skills and the ability to interact confidently with high-level staff. The position demands a proactive approach to coordinating meetings, managing travel logistics, and ensuring smooth daily operations. Join a team that values innovation and collaboration, and contribute to the optimization of government services while enjoying a supportive work environment that fosters professional growth and development.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Observance of State/Federal Holidays

Qualifications

• 4+ years of supervisory experience in office management.
• Exceptional communication skills for client interactions.
• Proficient in MS Office Suite and travel management.

Responsibilities

• Manage day-to-day operations and coordinate with senior management.
• Schedule meetings and handle travel arrangements.
• Interact professionally with clients and dignitaries.

Skills

Office Management

Client Interaction

Communication Skills

Scheduling and Coordination

Technical Troubleshooting

Travel Arrangements

Multiline Phone System Operation

MS Office Suite

Document Management

Self-Starter

Education

Undergraduate Degree

Law Degree (Preferred)

Advanced Technical Certification (Preferred)

Tools

E2 Application

Zoom

MS Teams

Job description

Employment Type: Full-Time, Experienced

Department: Litigation Support

CGS is seeking a Front Office Manager to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in office management by providing managerial support and successfully interacting with clients or attorneys.

CGS brings motivated, highly skilled, and creative people together to solve government’s most dynamic problems with cutting edge technology. To carry out our mission, we are seeking candidates that are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

• This is a high-level, high-visibility position which requires the candidate to be onsite 5 days per week.
• The individual must be prepared to closely interact with high-level staff to complete assignments with little oversight.
• The individual must be confident in their interactions and possess a professional demeanor and work ethic.
• The position plays a vital role in the day-to-day operations of the client. Only very experienced candidates will be considered. This is not a position to grow into. The candidate must have proven, successful, long-term relevant experience to be considered.
• Schedule and coordinate Senior Management calls/meetings via Zoom, MS Teams, etc.
• Setup and initiate hybrid meetings.
• Coordinate with IT to resolve equipment technical issues.
• Make travel arrangements using the E2 application (training provided).
• Reconcile travel expenses for Senior Management using the E2 application.
• Be available to make travel adjustments in the E2 application as needed after travel has commenced.
• Answer and direct incoming calls to appropriate parties.
• Coordinate site events with dignitaries as needed.
• Coordinate scheduling with inside/outside parties.
• Direct correspondence to appropriate parties.
• Organize workload, processes, physical objects and spaces as needed.
• Schedule appointments.
• Communicate on behalf of Senior Management as needed.
  
  

Qualifications:

• At least four years of progressively more responsible supervisory and management experience, including proven capabilities and communication skills to successfully interact with clients or attorneys.
• Experience interacting with the public via phone or the front desk.
• Experience ordering and maintaining documents.
• Exceptional phone etiquette.
• Experience operating a multiline phone system.
• Experience reviewing written text for typographical consistency, grammar, and spelling.
• Experience or skill managing day-to-day operations of a high-level office.
• Experience in office organization or non-specialized business operations.
• Experience with MS Office Suite – PowerPoint, Word, Excel, and Outlook.
• Experience supervising and directing other office support staff as needed.
• Ability to learn new applications.
• Must be a self-starter, quick learner, resourceful and take initiative.
• Exceptional oral and written communication skills are required.
• Undergraduate degree required.
  
  

Ideally, you will also have:

• Law degree, advanced technical certification, or other pertinent graduate degree preferred.
  
  

Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

• Health, Dental, and Vision.
• Life Insurance.
• 401k.
• Flexible Spending Account (Health, Dependent Care, and Commuter).
• Paid Time Off and Observance of State/Federal Holidays.
  
  

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!