Front Office Management Trainee

Platinum Coastal Group; Covington (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Training program

Job summary

Platinum Coastal Group in Covington, Kentucky seeks an entry-level team member for a structured training path across guest service, reservations, and operations. You will participate in shift coordination, learn front-desk procedures, and support daily guest needs to help the team maintain high service standards.

This program emphasizes developing communication, problem-solving, and leadership capabilities in a customer-focused environment, with opportunities for growth within hospitality roles.

Qualifications

• Entry-level role aimed at developing future front-office leaders through structured training in guest service, reservations, operations and coordination.
• Learn front-desk and guest-services procedures firsthand.
• Support daily arrivals, departures and guest requests.
• Assist with shift coordination and service standards.
• Develop problem-solving, communication and operational leadership skills.

Responsibilities

• Learn front-desk and guest-services procedures firsthand.
• Support daily arrivals, departures and guest requests.
• Assist with shift coordination and service standards.
• Develop skills in problem solving, communication and operational leadership.

Skills

management

front office

office

communication

customer

leadership

Job description

This entry-level role develops future front-office leaders through structured training in guest service, reservations, operations, and team coordination.

• Learn front-desk and guest-services procedures firsthand
• Support daily arrivals, departures, and guest requests
• Assist with shift coordination and service standards
• Develop skills in problem solving, communication, and operational leadership

What Matters Most

A strong fit is personable, dependable, composed in busy environments, comfortable starting conversations, attentive to details, and motivated to create a positive guest experience. Prior hospitality experience can be helpful, but many employers provide training for entry-level hires. This is a great opportunity for individuals interested in building experience and growing within a customer-focused environment.

Skills: management,front office,office,communication,customer,leadership