Front Office Leader: Guest Experience & Team Growth

Pyramid Global Hospitality; Jacksonville (FL); On-site; USD 55,000 - 64,000; Full time

Benefits offered by this job

401(k) with company match

Bonus programs

Job summary

Pyramid Global Hospitality is seeking a Front Office Manager at the Doubletree by Hilton Jacksonville Airport. You will lead the Front Office team to deliver exceptional guest experiences and drive Wanderlust service standards.

The role requires 3-5 years of leadership in a service-focused hotel, strong communication, and a willingness to work a flexible schedule. You will budget and monitor labor costs while mentoring staff and coordinating with other departments.

Qualifications

• 3-5 years of Front Office leadership in a hotel or resort.
• Flexible schedule including mornings, nights, weekends and holidays.
• Ability to drive shuttle van and lift luggage.
• Strong verbal and written communication skills.
• Experience with PMS systems.

Responsibilities

• Oversee Front Office operations and lead the team.
• Manage annual budget and labor costs; review monthly P&L.
• Mentor Front Desk Agents and Shuttle Drivers.
• Ensure training materials and coaching programs are in place.
• Monitor room inventory, rate and occupancy forecasting.
• Participate in Revenue Optimization Committee.
• Maintain professional guest interactions and provide 'WOW' service.

Skills

Front Office leadership

Education

College degree preferred

Tools

PMS systems

Job description

Pyramid Global Hospitality is seeking a Front Office Manager at the Doubletree by Hilton Jacksonville Airport. You will lead the Front Office team to deliver exceptional guest experiences and drive Wanderlust service standards.

The role requires 3-5 years of leadership in a service-focused hotel, strong communication, and a willingness to work a flexible schedule. You will budget and monitor labor costs while mentoring staff and coordinating with other departments.