Front Office Leader: Guest Experience & Team Growth

Concord Hospitality Enterprises; Clayton (MO); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with company match

Tuition Assistance

Discounted Hotel Stays

Training & Development

Bonus Eligibility

Job summary

AC Clayton, operated by Concord Hospitality Enterprises, is seeking a Front Office Manager to lead guest services, ensuring superior satisfaction and brand-standard operations at our Clayton property.

The ideal candidate will be a hands-on leader who inspires the team, drives a guest-first culture, and collaborates with the General Manager to optimize revenue and service excellence across front desk functions.

Qualifications

• Proven leadership experience in hotel front office or guest services management.
• Strong customer service philosophy and ability to foster a guest-first culture.
• Knowledge of revenue management, financial reporting, and hotel operations.
• Excellent communication, training, and problem-solving skills.
• Familiarity with HR best practices and compliance standards.

Responsibilities

• Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied.
• Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance.
• Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use.
• Act as Manager on Duty, supporting hotel-wide operations when required.
• Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists.
• Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams.
• Produce accurate financial reports in a timely manner.
• Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts.
• Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures.
• Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards.
• Mentor and develop management talent within the front office team.

Skills

Leadership experience

Customer service focus

Revenue management

Financial reporting

Hotel operations

Communication skills

Training skills

Problem solving

HR compliance

Job description

AC Clayton, operated by Concord Hospitality Enterprises, is seeking a Front Office Manager to lead guest services, ensuring superior satisfaction and brand-standard operations at our Clayton property.

The ideal candidate will be a hands-on leader who inspires the team, drives a guest-first culture, and collaborates with the General Manager to optimize revenue and service excellence across front desk functions.