Front Office Leader: Guest Experience & Revenue

Holiday Inn Express Charlotte Airport; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Voluntary Life & AD&D

401K

Hotel Discounts

Paid Time Off

Bonus Potential

Career Growth

Job summary

Maya Hotels, representing Holiday Inn Express Charlotte Airport, seeks a Front Office Manager in Charlotte, NC to oversee front desk operations and lead a high-performing team. The role emphasizes guest experience, staff development, and seamless coordination with other departments.

Ideal candidates will have hospitality leadership experience, strong problem-solving skills, and proficiency with PMS and reservation systems.

Qualifications

• Bachelor’s degree in hospitality management or related field preferred.
• 2+ years supervisory experience in front office, guest services, hospitality management or similar leadership role.

Responsibilities

• Supervise and train front desk staff, including receptionists, concierge, and bell staff.
• Set clear performance expectations, conduct regular evaluations, and provide coaching.
• Foster a positive, team-oriented work environment that enhances guest services.
• Lead by example by delivering exceptional customer service and professionalism.

Skills

Front desk supervision

Team leadership

Customer service

Operational excellence

Hospitality knowledge

PMS knowledge

Education

Bachelor’s degree in hospitality management

Tools

PMS software

Reservation systems

Job description

Maya Hotels, representing Holiday Inn Express Charlotte Airport, seeks a Front Office Manager in Charlotte, NC to oversee front desk operations and lead a high-performing team. The role emphasizes guest experience, staff development, and seamless coordination with other departments.

Ideal candidates will have hospitality leadership experience, strong problem-solving skills, and proficiency with PMS and reservation systems.