Front Office Leader – guest experience & ops champion

Dallas Fort Worth Embassy Suites - Atrium Hospitality; Grapevine (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Career growth

401(k) match

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Dallas Fort Worth Embassy Suites in Grapevine, TX is seeking a Front Office Manager to lead and inspire a front desk team, ensuring exceptional guest service and smooth operations. You will collaborate across departments, monitor labor costs, and uphold brand standards while acting as Manager on Duty to ensure guest satisfaction at all times.

Relevant experience and a hospitality mindset are essential. Join Atrium Hospitality for growth opportunities, competitive pay, and comprehensive benefits

Qualifications

• 2+ years of front desk experience – keep operations running smoothly.
• 2+ years of supervisory experience – coach and elevate a team.
• High school diploma or equivalent – degree a plus but not required.
• Proficient with Microsoft Office (Word, Excel, Teams).
• Flexible schedule availability – hospitality around the clock.
• Physically able to lift and move as needed.

Responsibilities

• Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
• Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
• Maintain brand and cleanliness standards, stepping in to support operations when needed.
• Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.

Skills

Front desk experience

Supervisory experience

Flexible schedule

Team leadership

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Dallas Fort Worth Embassy Suites in Grapevine, TX is seeking a Front Office Manager to lead and inspire a front desk team, ensuring exceptional guest service and smooth operations. You will collaborate across departments, monitor labor costs, and uphold brand standards while acting as Manager on Duty to ensure guest satisfaction at all times.

Relevant experience and a hospitality mindset are essential. Join Atrium Hospitality for growth opportunities, competitive pay, and comprehensive benefits