Front Office Leader — Guest Experience Excellence

Blue Sky Hospitality Solutions; Windsor Locks (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

Blue Sky Hospitality Solutions is seeking a Front Office Manager for the Fairfield by Marriott Inn & Suites in Windsor Locks. The position requires overseeing front desk operations, ensuring high guest satisfaction, and managing staff. Key responsibilities include handling guest inquiries, managing reservations, and maintaining service standards. Applicants should have 3–5 years of experience in hotel front office operations, strong leadership skills, and proficiency in property management systems. Flexible hours are required for this role.

Qualifications

• 3–5 years of experience in hotel front office operations.
• At least 1–2 years in a supervisory role.
• Strong leadership, communication, and interpersonal skills.

Responsibilities

• Supervise and manage front desk staff.
• Ensure a high level of guest satisfaction.
• Oversee check-in and check-out procedures.

Skills

Customer service excellence

Leadership and team development

Attention to detail

Problem-solving

Multitasking

Tools

Property management systems (PMS)

Microsoft Office

Job description

Blue Sky Hospitality Solutions is seeking a Front Office Manager for the Fairfield by Marriott Inn & Suites in Windsor Locks. The position requires overseeing front desk operations, ensuring high guest satisfaction, and managing staff. Key responsibilities include handling guest inquiries, managing reservations, and maintaining service standards. Applicants should have 3–5 years of experience in hotel front office operations, strong leadership skills, and proficiency in property management systems. Flexible hours are required for this role.