Front Office Leader: Elevate Guest Experience & Operations

loewshotels; United States; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Free meal per shift

Theme park access

Job summary

Loews Hotels at Universal Orlando is seeking a Front Office Manager to direct and supervise the guest services team, ensuring service and quality standards. You will handle room type management, training, and daily supervision in partnership with front office leadership.

You will oversee payroll, guest feedback, VIP coordination, room allocations, and financial records while mentoring staff to drive professional growth and guest satisfaction.

Qualifications

• Minimum of four years of experience with guest services and/or housekeeping.
• Minimum of three years of leadership experience in hospitality.
• Proficiency in Microsoft Suite and ability to learn a Property Management System.

Responsibilities

• Manage the daily operations of the Front Office team.
• Manage payroll and scheduling.
• Monitor, communicate, and respond to guest feedback.
• Oversee room allocations based on guest preferences and coordinate with housekeeping.
• Implement training programs while mentoring staff to foster professional growth.
• Serve as the primary contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance.
• Prepare performance reports for management on operational effectiveness and guest feedback.
• Collaborate on initiatives to promote hotel services and enhance operational efficiency.
• Monitors hotel Credit Limit Report on a daily basis, ensuring timely payments on accounts.
• Works closely with the VIP Manager to coordinate VIP arrivals/departures.

Skills

Data analysis

Leadership

Communication

Problem solving

Team collaboration

Attention to detail

Tools

Microsoft Office

Job description

Loews Hotels at Universal Orlando is seeking a Front Office Manager to direct and supervise the guest services team, ensuring service and quality standards. You will handle room type management, training, and daily supervision in partnership with front office leadership.

You will oversee payroll, guest feedback, VIP coordination, room allocations, and financial records while mentoring staff to drive professional growth and guest satisfaction.