Front Office Lead – Veterinary Care Coordination

Northwest Veterinary Group; Stanwood (WA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app access and 24/7 EAP

CE stipends and career development

Grant Circle relief fund

Local hospital culture backed by state

Job summary

Northwest Veterinary Clinic of Stanwood in Washington is seeking a Front Office Supervisor to oversee the care coordination team, manage phone and payment processing, and supervise front office staff to ensure courteous client service at the hospital.

AAHA-accredited Stanwood clinic emphasizes compassionate care, local community engagement, and team growth within a supportive culture focused on pets and clients alike.

Qualifications

• Applicants must be 18 years of age or older.
• High School diploma or equivalent.
• Ability to follow and enforce company policies.
• Experience working in veterinary environment, terminology, and protocols.
• Exceptional verbal and written communication skills.
• Supervisory skills including good interpersonal skills.
• Ability to work with other management team members.

Responsibilities

• Supervise care coordinators, including hiring, evaluating, and enforcing policies.
• Schedule care coordinators as per staffing needs and provide backup when necessary.
• Address client complaints, escalating issues to the Hospital Manager.
• Manage specialist scheduling and handle financial transactions.
• Process refunds, returns, credits, and payment plans.
• Generate billing statements, assist with collections, and prepare end-of-month reports.
• Serve as a backup to the Hospital Manager for building maintenance.
• Perform other assigned tasks by the Manager.

Tools

Impromed Practice Management System

Job description

Northwest Veterinary Clinic of Stanwood in Washington is seeking a Front Office Supervisor to oversee the care coordination team, manage phone and payment processing, and supervise front office staff to ensure courteous client service at the hospital.

AAHA-accredited Stanwood clinic emphasizes compassionate care, local community engagement, and team growth within a supportive culture focused on pets and clients alike.