Front Office Supervisor - Northwest Veterinary Clinic of Stanwood

PetVet Care Centers; Stanwood (WA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app access / 24/7 EAP

CE stipends and career development

Relief fund for hardship

Local hospital culture with national支持

Job summary

PetVet Care Centers’ Northwest Veterinary Clinic of Stanwood, WA is seeking a Front Office Supervisor to oversee client services, manage phone and payments, and supervise care coordinators. This AAHA-accredited hospital values compassionate care and a positive work culture.

Join a locally rooted clinic with national support and opportunities for growth. The role emphasizes team collaboration, high‑quality customer service, and backing the Hospital Manager in daily operations, scheduling, and

Qualifications

• Must have experience in a veterinary environment and understand clinical terminology.
• Applicants should demonstrate exceptional client service and clear communication.
• Strong supervisory skills and ability to enforce company policies.
• Ability to work with other management team members and support staffing needs.

Responsibilities

• Supervise care coordinators, including hiring, evaluating, and enforcing policies.
• Schedule care coordinators and provide backup as needed.
• Address client complaints and escalate to Hospital Manager as required.
• Manage specialist scheduling and handle financial transactions.
• Process refunds, returns, credits, and payment plans.
• Generate billing statements, assist with collections, and prepare end-of-month reports.
• Serve as a backup to the Hospital Manager for building maintenance.
• Perform other assigned tasks by the Manager.

Skills

Veterinary environment experience

Exceptional client care service

Excellent communication

Supervisory skills

Team collaboration

Policy enforcement

Education

High School diploma or equivalent

Tools

Impromed Practice Management System

Job description

PetVet Care Centers' Northwest Veterinary Clinic of Stanwood is currently seeking a Front Office Supervisor to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

Local autonomy with national support

• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Supervisor, Front Office Care Coordination who is responsible for ensuring courteous and efficient client service at the hospital, including phone management, payment processing, and care coordinator supervision. Also, serves as a care coordinator when needed.

Northwest Veterinary Clinic of Stanwood in Washington is an AAHA accredited practice that has been part of the Stanwood/Camano community for over 100 years! We emphasize high quality medicine where each team member, who is valued and encouraged to grow in their position, plays an important role in bringing kind and compassionate care to our furry patients and in providing exceptional customer service to our clients. Maintaining a positive work culture is of paramount importance, and we strive to be supportive of one another as well as treating each other with respect.

Why Join Us:

• We are an AAHA Accredited hospital with a focus on high-quality medicine and compassionate care for our patients.
• We strive to build a work culture of positivity, encouragement, growth, and teamwork! Our small animal practice has two full-time doctors and two part-time doctors, all of whom use fear-free techniques.
• Our hospital has been part of the Stanwood-Camano Island community for over 100 years!

Key Responsibilities

• Supervise care coordinators, including hiring, evaluating, and enforcing policies.
• Schedule care coordinators as per staffing needs and provide backup when necessary.
• Address client complaints, escalating issues to the Hospital Manager.
• Manage specialist scheduling and handle financial transactions.
• Process refunds, returns, credits, and payment plans.
• Generate billing statements, assist with collections, and prepare end-of-month reports.
• Serve as a backup to the Hospital Manager for building maintenance.
• Perform other assigned tasks by the Manager.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High School diploma or equivalent.
• Ability to follow and enforce company policies
• Experience working in veterinary environment, terminology, and protocols
• Exceptional client care service
• Exceptional verbal and written communication skills
• Supervisory skills including good interpersonal skills
• Ability to work with other management team members

Preferred Skills (Nice to Have)

• Good organizational skills
• Familiar with Impromed Practice Management System
• Processing payments, refunds, returns, and credits
• Dealing with client concerns

Schedule:

Monday through Thursday

What We Offer

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$21—$24 USD

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

At PetVet Care Centers, we’re committed to aCulture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high‑quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V