Front Office Lead — Patient Experience & Operations

Moreau Physical Therapy; New Orleans (LA); Sur place; USD 29 000 - 46 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Life Insurance

Paid Time Off

Uniform Allowance

Résumé du poste

Moreau Physical Therapy is seeking a Front Office Team Lead for a full-time, on-site role in New Orleans. Lead a customer-centric front desk, greet patients, manage calls, and schedule appointments in a fast-paced environment.

You will handle co-pays, co-insurances, faxing, and scanning while maintaining high organization and team collaboration. Competitive hourly pay and benefits accompany this energetic team.

Qualifications

• Exceptional customer service skills.
• Be reliable.
• Flexible and courteous.
• Helpful and friendly demeanor.
• Must be self-motivated with a strong sense of urgency.
• Able to work independently in a fast-paced environment.
• Multitask effectively and stay organized.
• Willing to take constructive criticism and be a team player.
• Attention to detail and clear telephone communication.
• Passion for excellence in front office operations.

Responsabilités

• Greet patients warmly and manage front desk interactions.
• Handle phone inquiries, schedule appointments, and track attendance.
• Collect co-pays and co-insurances, and perform clerical tasks.
• Fax, scan documents and support daily front office duties.
• Maintain organization and ensure smooth front office operations.

Connaissances

Exceptional customer service

Reliable

Flexible

Courteous

Friendly

Sense of urgency

Independent work

Multitasking

Highly organized

Willingness to accept feedback

Team player

Attention to detail

Clear telephone communication

Passion for excellence

Description du poste

Moreau Physical Therapy is seeking a Front Office Team Lead for a full-time, on-site role in New Orleans. Lead a customer-centric front desk, greet patients, manage calls, and schedule appointments in a fast-paced environment.

You will handle co-pays, co-insurances, faxing, and scanning while maintaining high organization and team collaboration. Competitive hourly pay and benefits accompany this energetic team.